PJP Health Agency Inc. |
| United States, New Jersey |
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Consumer reviews about PJP Health Agency Inc. |
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labs
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Dec 18, 2011
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Fraud
bought insurance with PJP Health Agency and I decided to get all my checkups done, so I went to a bunch of doctors that were listed as included on my plan. I paid the copay for all of them and now, even after writing the company about it, I have received several bills from the doctors and the labs claiming that I owe them thousands of dollars. These fees were supposed to be included in my health care and they didn't even cover the bloodwork!! Ridiculous. I am now receiving collection notices out the wazoo because PJP Health Agency has not paid my claims. PJP Health Agency is a ripoff!
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trmt 85
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Dec 24, 2011
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Fraud
I have been with PJP Health Agency on of their plans. I have had two separate instances where I have gone to search for a provider and found none of the doctors they list or give by phone accept this insurance. I need to see a psychiatrist for extreme depression and PJP Health Agency found one psychiatrist within 30 miles of my area who can only see me in April. Meaning, I must wait two months to receive treatment. The website is misleading and has false advertisements as many doctors do not participate with PJP Health Agency. Even the rep I spoke with agreed to that.I must not continue paying for insurance while I am being delayed treatment for extreme depression, a serious condition that should not be ignored. I am now looking to get another insurance company.
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cr 12
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Jan 8, 2012
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Fraud
I have been receiving a bill from a medical provider since January 2011 for services received on December 2010. I have called and spoke with the service provider who states PJP Health Agency has not paid the bill; however, every time I call PJP health Agency, I have to speak to a different person and describe the whole situation all over again. PJP Health Agency has given me many excuses such as, "We paid it, " "We asked for a refund but we have still paid it, " and "We don't know why they are billing you."
I have been told that the service provider has been sent a letter to stop billing me, that it will be taken care of, and that I am not responsible for any of the charges by every person I spoke to on the phone at PJP Health Agency. Now, I get a letter saying my bill has been sent to collections for lack of payment. Again, I call PJP Health Agency and talk to yet another customer service representative who knows nothing about the situation. She kept me on hold over 30 minutes to call the service provider in order to find out what happened with the payment. Then she tells me, "I have to call them back tomorrow morning to get more information." She says, "I will call you at 10 am tomorrow to tell you what is going to be done about this situation."
At 10 am the next morning, there was no phone call at all. I call the service provider at 4 pm and she remembers talking to PJP Health Agency about the situation and says, "They were supposed to call me this morning to get a file number, but they never called me back." Again, I called PJP Health Agency and talked to a new customer service representative who says, "Systems are down. Will you call back in 30 minutes?"
I have never been treated so poorly by a company, and now, my 800+ credit rating is about to be ruined because PJP Health Agency did not pay a $300 bill that they were responsible for, and they admitted to me every time I spoke to them that they were responsible for it. What's worse is that after 9 months of calling and asking for it to get taken care of, nobody there seems to know why I am still getting billed and why it hasn't been paid. Nobody can give me any answers. I am currently looking for new insurance.
What else can I do to get them to pay?
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needhelp5
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Jan 15, 2012
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Fraud
I had insurance with PJP Health Agency. I have been trying since december of 2010 to file a claim for medication. When I first sent the claim in there I was missing a diagnosis code and another code. The doctor's office that I go to called PJP Health Agency and sent them a letter with all of the information that they requested. However I keep getting the run around. One person will say that they have all of the information and the next person will say no we have never recieved anything. I asked if I could speak with the same person when I call and I have been told no.
Everytime I call I get a different person who has no idea what I am talking about. I have never in my life delt with such a horrible company with the worst customer service EVER!!! The claim is for over $200 and to be honest I just don't think they want to pay me any of the money. I desperatly need help!!! All it would take is for one person to take just an hour of their time to look over my account and FOLLOW THROUGH!!! I had to cancel my insurance with PJP Healthy agency because they refused to pay any claims.
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