POS MALAYSIA |
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Consumer reviews about POS MALAYSIA |
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ULTIMATE AXIOM
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Jan 23, 2012
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Lost Mail (outgoing) and Lost Packages (incoming)
Saqka is just another Malay who is living in a dream and doesn't know facts and reality. Like the others, just knows how to insult when they are lost and ashamed.
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Ezrah Rahim
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Feb 17, 2012
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Lost Mail (outgoing) and Lost Packages (incoming)
Dear Posmalaysia,
Get your act together!!! My company has not been receiving important mail sent to us on more than one occasion... namely bills. It is becoming a nuisance because we have to spend unnecessary time & effort to address these problems when the company bills are not settled on time with the respective creditors because of posmalaysia's inefficiency. And now for me to write this Letter of Complaint on my company's behalf to you when I could be doing something more productive! Last year I had an argument with Astro for a late bill payment. Astro accused my company for being incompetent for not settling on time but as a business all payments made by a company have to be accompanied by an original invoice. How to settle if no invoice/bill is received?
And this week again the same thing - my husband did not receive his AMEX bill for Jan 2012 & now he is being charged RM50.00 for late charges by AMEX through no fault of his. I only realised that the Jan 2012 bill was not received when my husband received a reminder for payment of a rather inflated amount recently. Posmalaysia should be settling that RM50.00 on his behalf as compensation. Receiving bills should be like clockwork, an important reminder that payments are due.
Just 2 weeks ago, I found 1 Astro bill & a letter on the tar road several streets from where I live in Bukit Jelutong, which I subsequently deposited them into the relevant letterbox. Every week at my office shop lot at 3rd Mile square, Jalan Klang Lama, I have been doing the postman's job as I have had to distribute the mail to my neighbours as they were all conveniently placed into my company's letterbox.
On another occasion last year, my husband while driving, stopped his car by the highway to pick up a letter which he witnessed fly out of the postman's saddle bags. We made our way to a post office and posted it out again & hopefully this time it arrived its destination. That letter contained a cheque from an insurance company for the recipient. These are important mail & posmalaysia has no excuses whatsoever to be slip shot about your service. You have the monopoly & that gives Malaysians no choice but to rely on you.
So posmalaysia, I would appreciate a reply to these complaints, not a standard one but one that is constructive & that will rectify these problems. I look forward to hearing from you very soon.
Ezrah Rahim
Ikonogram
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[email protected]
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Apr 6, 2018
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Did not want received register post during office hour
This is to complain that staff from POS Malaysia does not want to received registered pos during office hour.
Our staff go there around 5.35pm and they dont accept the letter.
We also cannot get number because they already block it.
Place- Desa Pandan Pos Malaysia
- Date:6/4/2018
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onleong
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May 30, 2019
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Incompetent customer service
I would like to lodge a complaint against Pos Malaysia. Since I had a parcel that was detained at Malaysian customs, I had appointed Pos Malaysia as my tax agent to see to my parcel. I made a call to Pos Malaysia at 03-78398877 and chose the "English Language" option in the telephone directories but the person who eventually answered the call could not understand a word of English. When I asked about the status of my tracking order and tried to tell the call operator my tracking number, she demanded that I repeat my question and statement in Bahasa Melayu which is inappropriate, stupid, and simply awful customer service given that I had chosen the English Language option in the phone directory.She even did not understand what "Tracking Number" was in English and demanded that I repeat what I had just said in Bahasa Melayu.
I am appalled by the unacceptably poor customer service I am getting from Pos Malaysia. What kind of call operators are you hiring? The call operators tasked with handling "English" speaking customers are either completely incompetent and do not understand simple English or they are just doing this on purpose to make the customers' lives more difficult. I simply wanted to check on my delivery status but I end up having to deal with this nonsense.
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