Precision Overhead Garage Door Service |
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Consumer reviews about Precision Overhead Garage Door Service |
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thedoorfixer
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Feb 8, 2012
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Terrible experience
Sensable Shopper:... You ask how many of us garage repair guys give same day service, work weekends, come to your house at 3am? All of us... if we would charge $700-$800 dollars for the repair. They are in a hurry to get to the house to secure the job before they have a chance to call someone else or figure out what is about to happen.
I've been in the trade since 1988 and have done thousands of repairs and spring changes. Maybe 1 in a 250 jobs needs end bearing plates or cables replaced. I have never had had one that needed a center bearing and spring pad replaced and probably 1 in 1000 that actually need drums replaced. It is so seldom in fact, that I replace that stuff for free on a spring change if it should need it. I can purchase high quality drums, bearing plates and cables for less than 20 dollars total, not each.
Let's talk about the "high quality" cables you are using. Industry average is 3/32" @ 7 strand wire as you stated and you use 7 x 19 strand wire. Yes, the 7 x 19 is stronger, but the 7 x 7 has a tensile strength of 920 lbs (per cable). That's a total tensile strength over 1800 lbs and the average non insulated doors weigh about 170lbs. The 7 x 7 is more than enough and the 7 x 19 is complete overkill, unnecessary and cost about. For that matter, I can increase the cable size to 1/8" @ 7 strand and have tensile strength at 1700 lbs per cable. These cables can be found online everyday for less than 10$ per pair.
In an article in Door and Operator magazine, as a direct response from the Dateline NBC sting that found Precision Door overcharging and attempting to charge for parts that were not needed, one of the founders of the Precision Door Franchise responded. In his interview, he defended his franchisee's service charges by stating that collectively and nationwide, his franchises average repair ticket was only $ 455. To me that is astounding. An average repair at $455 means that some are higher. Quite honestly, even as I work in an affluent Southern California town, I am not sure I even have a repair that would total $ 455, let alone it be an average. High quality, Amarr non insulated doors are about $750 installed (with new bearing plates, spring pad, center bearing, 1/8" cables, nylon ball bearing rollers) why would someone spend $ 500 to fix an old one?
Do we carry enough stuff on the truck to fix almost any problem same day? I don't. There are dozens and dozens of different makes and models of automatic openers where most parts are not interchangeable. Dozens of different door Manufacturers with dozens of makes and models of each. There are multiple sizes and varying heights of doors. One cannot possible carry parts for all these combinations and maintain a new inventory. Some parts you may not use for months, lets say a remote for a stanley opener. How many of those do you sell? Or what if you need a circuit board for a Marantec model 3700? You carry that on your truck? If I don't have the part on my truck...I will just drive to my shop...local in town and go get it, or I can order what I need from a local parts supplier and return the next day. It's a garage door not the fridge, the hot water heater or the electricity. The homeowner can be without it for a day or two. No need to pay $500 for someone to come at 3:00 am.
Then again, perhaps if you come across a Stanley opener in need of a remote, you might just fix it by selling new bearing plates, rollers, center spring pad, 7 x 7 cables and a new opener??
A customer has a 15 x 7 Foamcore II and needs springs. You carry 64, 000 thousand cycle springs for that door on your truck?
Finally, you employees of Precision Door are PDS certified correct? Do you or do you not receive sales training as part of your certification?
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Door Tech
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Feb 16, 2012
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Terrible experience
I completely Agree with the last comment, I have also bee involved in the Garage door business since 1994 and have never seen such over charged pricing and blatant abuse of the customers lack of knowledge about there property. And to further talk about the Training they receive... Precision has TWO official training facilities for all of there Tech that they are required to attend to work for them so the excuse that the corporate office uses that it was a "rouge franchise" and not the normal practice is tossed out the door because the techs are indeed all trained the same this is evident when you research complaints for the precision franchises in any state they are located in and the data always comes up with the same complaints.
Another complaint i hear allot lately is when a customer calls and asks if the estimate is free? they say yes every time, what they don't tell you on the phone is it's only free if you actually have work done. If the customer decides to wait or get a second opinion then they charge them a 60.00 fee just for giving an estimate, absolutely ridiculous and underhanded.
That is defiantly NOT Great customer service!
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