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Prestonwood Hills Apartments

United States, Texas, Plano

Consumer reviews about Prestonwood Hills Apartments

12succeed
Nov 23, 2019

DO NOT RENT HERE

Leaving the property primarily due to the strict virtual vehicle permit program implemented in 2017. I've been here since 2013 and due to my busy schedule I am rarely home and rarely have visitors. When I do have visitors, it's most often unexpected. I thought I understood the vehicle permit rules and allowed my visitor to park in my assigned space on the evening of 11/21/2019 who was visiting me due to some unfortunate medical issues that I am experiencing, but because his vehicle did was not registered he was towed within less than 30 minutes of his visit which cost me $300 retrieve the vehicle from the storage. I felt responsible and embarrassed that this happened to him and his vehicle. The vehicle was drugged from the space, see the picture shared. My understanding was a visitors vehicle could be in my assigned parking space unregistered. I definitely misunderstood. No mercy was shown by the area proper manager Wanda and she informed me that the rules are posted on the gates and I signed a form to follow this rule in my last lease. Absolutely no mercy was shown. The Univesco CEO John Werra is pleasant as I have met him in the past due to a similar incident when this policy was first initiated. I am disappointed that Univesco did not deem this incident refundable due to all the details I shared via email with Wanda. - I definitely would not recommend this property to anyone as my experience definitely has not been the most pleasant at the property overall.

If you're dying, it is important that the people checking on you register their vehicle before the drive onto the property.

DO NOT RENT HERE

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