puretimewatch |
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Consumer reviews about puretimewatch |
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ken888
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Dec 10, 2011
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big scam - puretimewatch.com
Dear Nikki,
I'm very glad to have been your customer. I find the quality watch, the best i've ever seen and bought.
It's not the first time that i buy a replica, but this is the best i've received.
I'm very pleased with your quality control department, and i like too much your way to sell watches.
Quality AAAAAAA++++++
Customer assistance AAAAA++++++
Shipment AAAAAAA+++++++
most improtant thing is ...too little promotion watch..if more ..i sure buy alot from u ...hope u look forward on this...thank alot
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Nimbus71
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Dec 20, 2011
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big scam - puretimewatch.com
I WAS a client of Puretime for some years now and will NEVER do business with them again!!! DON'T buy anything from them. Although the replica products really do match the original, the quality sometimes does not. I was happy doing business with them in the beginning, but currently their aftersales and reputation for (loyal) customers is terrible. Bought two watches which broke just after a few weeks. Tried to contact them but never a reply. I thought that next time they would give me some discount or extra help. Hoping for the best I bought 2 watches which were seized by customs and never arrived at my address. Puretime offered a terrible solution: although my order never arrived I had to pay half of the almost USD 600 again up front for a new order to be sent for which they could not guarantee that the order would arrive this time. Pure rip off! I contacted my bank and credit card company to hunt them down!!!
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Ant Ca
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Dec 21, 2011
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big scam - puretimewatch.com
Hi,
I do not know if somebody really had a good experience with this seller but what I can tell you is my experience. I only understand the enthusiasm of the positive comments in case they are working for them or paid by them to make this kind of comments. My experience it is being horrible and I am also thinking they are an online scam company that unfortunately those days are growing more and more and more from China. I contacted them Monday last week. I was talking with Alice and she told it was possible I will get my order shipped here in Madrid before December 23rd if I was ordering at that moment. So I follow her instructions and I placed the order. After that my personal nightmare started. Two days to confirm my payment by Pay Pal, which everybody knows is not true, it takes only a few minutes when you have your credit card registered. Two days more to tell me that the watch I ordered was out of stock, when they confirmed at the time to place the order it was on stock. Two days more to send me some pictures about the watch, and finally after more than one week I placed the order they ship the watch, but on top of that I advise them from the beginning they should use DHL for shipment because is the only courier company can ship from HK to Madrid in 3 days. They were all the time telling me "do not worry we will use DHL for your order", at least I have that comment more than 20 times in my e-mails and chats... you know what??... When they sent me the tracking number it was EMS!!!. So actually I do not know if I will receive a watch or a stone, but what is for sure is that they have been lying to me from the beginning. The customer service is horrible, I have sent emails that they answered three or four days later in the best of the cases, normally QC Department or Tracking Department are not answering any email.
So my friends, I will never deal with them again.
Cheers,
Toni
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Nimbus71
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Dec 22, 2011
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big scam - puretimewatch.com
Thanks to this board I finally received a suitable solution of Puretime. They offer to send the order again. Keep you posted whether I shall receive the order.
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Lyubov
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Dec 23, 2011
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big scam - puretimewatch.com
I ordered from Puretimewatch Panerai wall clock and was very happy with the service and the quality of the clock!
Finally I found a site with good watches, i will continue to work with them, other sellers only cheating. Highly recommend this seller, you will will not regret it!
I wish you further develop your business and please us with watch quality!
Lyubov, Russian Federation.
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Nikki Chen
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Dec 23, 2011
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big scam - puretimewatch.com
Hello, I couldn't stop myself replying this... please email me to [email protected] if any body is having problem with orders. We have never deleted any accounts and are still very serious with our business. Many clients orders watches with Air Mail option to save few dollars and later gets into trouble and we cannot help. If you do not mention your shipping address correctly packages will not be delivered to you and we cannot help with this. A simple thing I'd like to ask is that when we handle & deliver more than 1000's of orders successfully a month why not we deliver this mentioned 2-3 orders as well...? Packages do stops in customs and we do reship them if not delivered within 45 days on 50% extra payment. Its a situation that both sides are equally affected and the loss is shared mutually. Suppose your order of USD100 lost, we received payment and you lost USD100. So when you share USD50 more we are loosing 50% and you are getting your paid USD100 order back and we both loose USD50...please tell me if I'm wrong? So please co-operate and lets work together, apologies if we are not able to satisfy you every time but we are continuously working hard to meet the expectations and will never let you down... Cheers! Nikki Chen
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Ant Ca
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Dec 23, 2011
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big scam - puretimewatch.com
Hi Eduardo,
I am not doubting about you and your wonderful experience with this seller. On top of that it is more than probably we have common friends or even we have meet personally after what you told me about your job. I know all top managers of Mercedes, BMW, Porsche and Lexus here in Spain as I am a good client and because of my job (Private Banking) also sponsoring some events for my customers. So I think you are like me regarding the replicas, in my case is my personal hobby (cheaper than to do it with the original watches) always looking for the best one exactly like the original model, it is like a challenge, but at the end I think we have common points of view regarding Customer Support and how a professional seller has to deal with its clients.
In your experience described everything is perfect, but believe me Eduardo what I wrote is what is happening to me. In fact pay attention to an important detail, Nikki has answer you thanking your support but she was not able to answer my email because I have the evidence about what I am telling is true. Even more, I have already contacted Pay-Pal, you know what Pay-Pal answer me???... "This seller is "red-flagged" on Pay-Pal and they are almost at the point to close its account". I suppose you will understand that if Pay-Pal is doing that is because of something, isn't it??????. Also take a look to another detail, except your post, all the other posts here are about clients with problems with this seller, also curious no??? (let's use some Spanish :-).
So if you take the overview picture only from this website (Complaints Board), you are really a risky man paying by Western Union, that is what all the Scam companies use because after the payment is done you can not send it back or make any claim if you do not receive the order or it is broken, etc. I know this seller is saying they make a 10% discount if you pay by bank transfer or Western Union, nice excuse, but if you have a problem someday, like the one I have from my first order, you will loose all your money. Be careful on that my friend, I work in banking and I know very well what I am talking about.
Regarding one of your first questions about sellers, I can guarantee you I have a couple of them very good and normally a bit cheaper than this website because I am dealing directly with factories, but none of them have a public website because this activity is forbidden by Chinese Government and they can not have stock of watches assembled, just only pieces. Believe my friend I know very well how this business works because my company have offices at Hong-Kong and I go there at least a couple of weeks on a yearly basis, that was my starting point for this hobby. The communication with them is perfect, you can use Pay-Pal without any problem, you have a escrow account and buyer protection services, they deliver by DHL in 3 days to Spain, etc, etc, etc. And the most important thing... everybody can make mistakes, that is not a problem, the problem becomes when instead to recognize the problem and apologize for it I receive from this people a very arrogant email telling me they have been for more than 6 years on this business.. blah, blah, blah... Of course they never answer to my email when I proof them its website is registered only since 2008, which in the best of the cases means 3 years working. That is what I told them, I believe in facts, not in wording, same example as the tracking number I posted here to evidence them DHL is working perfectly from China to Spain, when they were saying DHL is not safe!!!
I live in Madrid and Valencia, one day if you want we take a coffee together and we can chat about all of that.
I hope you understand what I am telling here is my experience, like the other people that is posting in this website, and I only want to avoid my actual problems with this seller to another people who has never deal with them. I can also understand if your experience has been so excellent with them you explain it and try to defend them, I would do the same because that is fair, but as we said in Spain "when the river sounds...". Be careful my friend.
Like the rest of the people that is writing in this post, my experience is really bad. I wish you the best luck to keep on working with this seller and hopefully you remain the only one with a positive experience with them for a long time.
From my side, I will keep on fighting to advise about my bad experience to as much persons as I can from all different customers websites I find.
Merry Xmas!!!
Antonio
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Lyubov
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Dec 27, 2011
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big scam - puretimewatch.com
It is a pity that you're so bad at answering on emails! :(
I am 5 days asking to me answer what I would have to pay for shipping, but me so no one answers.
Is it really so hard to answer a question, It's in your best interest. I would like to clarify, my order about $1, 000, and I wanted to know about the delivery and what I can choose a New Year gift, but the silence! You do not answer! :(
Lyubov, Russian Federation.
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Nikki Chen
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Dec 27, 2011
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big scam - puretimewatch.com
Please kindly forward the email to [email protected] I'm sure you might be aware of Xmas holidays world wide... or you can even get back to us on our live chat services... You can vist our FAQ page on our site for your general questions...:) best regards, Nikki Chen
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Ant Ca
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Dec 27, 2011
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big scam - puretimewatch.com
Hi Lyubov,
Do not worry my friend if you are "only" five days without any answer. I have already placed an order and paid for it and my last email is from 22nd December... Of course nobody has answer to that e-mail, although they always have time to make a post here when somebody is saying something against its company... curious isn't it????
Cheers,
Toni
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Nikki Chen
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Dec 27, 2011
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big scam - puretimewatch.com
Hi Tony, We have diffrent people for Chats, Posts and emails... I can understand your kind saying and apologize for any inconveniences caused... please forward me your Dec 22nd email to help me check if already replied by our stores or will check and get back to you with an update soon. Best regards, Nikki Chen
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DieKrone
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Dec 27, 2011
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big scam - puretimewatch.com
I Ordered 3 times on Puretime and i am very satisfied!
Very good Quality!
Best price!
Very good Comunication!
Fast shipment via UK to Germany!
No Custom probs at all!
I realy can recomand this Shop!!!
Best regards from Germany - DieKrone
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dominic1987
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Jan 7, 2012
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big scam - puretimewatch.com
I would like to purchase a breitling super avenger black steel ordering.
I come from the Netherlands ...
But am very afraid that the package does not arrive or intercepted word by the customs.
There are more people from the Netherlands who have ordered a watch?
If so would you please contact me.
Thank you!
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Koke
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Jan 10, 2012
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big scam - puretimewatch.com
This is my experience with PureTimeWatch and I hope it can help others.
I went to their site and inquired about a Rolex I wanted to buy. On several occasions I chatted with either, Alice or Nikki. They were very pleasant, and even though I had tons of questions, they were always cordial and patient to answer all my questions I had. My questions were not only about the purchase itself; but also, regarding the entire process since it was my first time. After I purchased the Rolex, within a few days I received an email with pictures for me sign-off. There was one picture in particular that I asked for clarification. The next day, I received additional pictures that completely cleared my issue. After I gave the ok, I received an email showing the product being shipped and a tracking number with a link in where to check the tracking progress.
I received the watch within 10 days. I am in the U.S. so I was expecting it would have taken a lot longer.
I don’t have any horror story to tell as other posts I just read. Actually, I am very satisfied with the product, their service and their process. I was surprised to find out the quality of the watch was better than what I expected. Also, something I liked as new customer of PureTimeWatch, is that no matter what time you access the chat, there always someone to answer... and that means during the day or at an odd hour at night.
Based on my first experience, I will be buying again from them.
Thanks,
Jorge
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watchspeed
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Jan 13, 2012
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big scam - puretimewatch.com
Ordered watch advertised as having white dial. Got one with silver dial. Also crown way smaller than that shown on advertised watch. Must be wound daily and its extremely hard to do. I complained and they said that they would refund my money if watch was perfect and as new. I asked for their address and a required (by them) return number. I asked 4 times with no reply. No further correspondence from them at all. In the ads for the different watches there is a section below the pictures and description that is set up for reviews and also shows existing reviews. I have stated these facts there and they removed my honest review. Would a competitor do that Puretime? Not in my experience they wouldnt. Dont believe me? Look at the review on the white dial Rolex Daytona in the vintage Rolex watch section. Is mine there? If it is, its from the day you saw it. They are dated with the date they are posted. I will keep posting my bad reviews there daily until I get tired of that game. But people need to know that if you are unhappy, they will not help you out. Dishonest in my opinion and I will never trust them with my business again. Your experience may be different and if it is, best of luck to you. But this was mine.
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Nikki Chen
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Jan 13, 2012
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big scam - puretimewatch.com
Hi, watchspeed, Im still not aware about this happened with you...Im sorry about this. I'd like you to please email me at [email protected] or can reach me on live chat services on our site. I assure you that your problem will be taken care of to the best possible.Again watches are always shipped after supplying you QC images from the watches we ship, then how this color differences and crown size issues may happen, the reason we supply QC images for all orders and ships only after receipt of your confirmations. Looking forward to hearing from you son... best regards, Nikki Chen
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watchspeed
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Jan 13, 2012
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big scam - puretimewatch.com
No problem Nikki. If you will refund my money into my bank account now I will send the watch bsck to you upon receopt of these funds. If the color of the dial would have been apperant in the quality control pictures I would not have accepted the watch. Unfortunately it was not. This still does not explain the fact that you didnt reply to my last 4 emails asking for your address and return number. It also doesnt explain why you removed my reviews from your website. I requested you send a correct size crown on a stem for this watch as this would be the most economical solution for us both. I got no reply to this suggestion. Im not bashing you...just stating my experience with your company. However after looking at the experiences of all other members here concerning returns (all of which are negative) I request my refund first to assure I do in fact receive these funds. Have a great day.
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razvan12
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Jan 13, 2012
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big scam - puretimewatch.com
I ordered a watch from puretimewatch site and i received in 3 weeks.I am from Romania and i assure you that this site is no scam at all.So don't beleave the bad stories you read here and trust me the watch i ordered is more beautiful in reality than on pictures.Alice Wu offered me great support and all my e-mails were promptly resolved by the puretimewatch team.Nikki Chen proved me that he is a great business man, a professional one.I had one dream that one day i could have my tourbillion watch.I knew that i never would be able to buy a swiss one but seagull tourbillion is a dream come true made possible by the puretimewatch team.
Thanks
Razvan
Romania
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watchspeed
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Jan 13, 2012
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big scam - puretimewatch.com
I wish I could say the same Razvan, really I do.
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Nikki Chen
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Jan 14, 2012
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big scam - puretimewatch.com
Dear Razvan, Thank you very so much for helping us with your valuable comments, we will never let you down!
Dear Watchspeed, apologize for any inconveniences caused. Let me tell you, when you buy a product on a website, you agree to their terms & conditions & need to follow them. If you need a fix, you need to ship it back. The watches once sold cannot be refunded & can be sent back to us if any defects can be fixed and shipped back to you at our own expenses for 1 complete year. So please email me so that I can reply you with our return details, no worrries. Is it that we have silver dial on our site and we shipped you in a white dial, this should have never happened. Please supply me with the details to help me sort this out ASAP... Looking forward to hearinhg from you soon. Best regards, Nikki Chen
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watchspeed
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Jan 17, 2012
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big scam - puretimewatch.com
Has anyone on this forum had a GOOD experience with a return to this company? I am not denying the quality of the watches sold by them. Mine is very good quality, just not happy with certain details. The shipping was good and prompt. No problems whatsoever. However, I was told by a representative of this company that they would in fact refund my money if the watch was in like new condition. No big deal. But if I do decide to return the watch for the mistakes to be corrected, I want to hear from someone that has been through that process and had a good experience. All anyone has said here is that they are happy with theiir purchase.Right now I have a nice watch with the wrong color dial and the wrong size crown. Not what I ordered, but a whole lot better than no watch at all or one that I have to pay half of again just to get it back. Not sure I want to risk it. Two more times through Chinese and US customs with a counterfiet watch. I have asked the fine ladies at Puretime to send me a proper sized crown mounted to a stem that will all fit this type of watch and I will be happy with the dial and I can install the stem myself...no problem. I have even offered to pay for the part AND shipping. Would cost less and be safer than shipping the watch back and forth. I have gotten no response as yet. I have asked for this courtesy 3 times now with no answer. Just trying to make everyone happy here. Not needing a refund. Just a replacement part. Should be an easy thing to do. Please make it happen Puretime so I can tell the world how fantastic the whole experience is and not just that your watches are nice. You have to expect some problems with your watches from time to time. Make my experience a good one please and I promise to sing my praises to the world.
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Nikki Chen
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Jan 17, 2012
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big scam - puretimewatch.com
Hi, please kindly email the detais of Crown and stem to [email protected] with supporting images. Also we are on our Chinese New Year Holidays from 18 till Feb 1st and shipments will be possible only after holidays. Best regards, Nikki Chen
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peterhk
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Jan 17, 2012
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big scam - puretimewatch.com
I come from hong kong. The pam217 is almost perfect. But the shipping time takes a bit long. Everything were very fine.
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mcap
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Jan 24, 2012
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big scam - puretimewatch.com
Never had problems with Puretime. Very good watches and excellent service. Not scammers at all!
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JoeAglio
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Feb 4, 2012
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big scam - puretimewatch.com
Hi - My name is Joe Aglio. I chose Puretime because they seem credible as well as legitimate dealing with replica watches. They had the exact color combo I wanted, exact watch, strap etc. I ordered my Rolex 6 days ago and I have E mailed and spoke with Nikki once and Alice twice on the 24/7 live support. Alice is extremely courteous and sympathetic to my situation. I bought this watch 6 days ago and have not heard back from the QC dept for me to see the images ... they have not shipped my order yet and it draws concerns on my end. I am not bad mouthing Puretime whatsoever because my experience has not panned out yet ... but what I am saying is that I have ordered the watch and paid for the watch 6 days ago and the only E mail correspondence I've received is that telling me my payment has been confirmed. This gift is for my son who is turning 21 in a week and a half and I expected to have the watch in my possession before then, it doesn't seem likely. Nikki and Alice ask me to have patience, but I can only have so much patience before I start asking 'Where's my watch and when will it be shipped' - On the website it says it will be shipped 24 hours after ordering and it usually takes 6-10 business days to get to the states. I will wait 1 more day ... but my patience is running low. Has anyone else experienced this?
Thanks Joe
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