No Phone No Service

I have tried since the end of March 2015 to get an account set up and a phone for an elderly member of our community. I Googled for free phone service and QLink came up as the first choice. I was unaware there are other companies authorized in Missouri offering this same government benefit.

QLink is a nightmare. You have to continually go through the automated system 15 minutes before it gives you the option to talk with a representative. When I do talk with "someone"
he or she is very rude and refuses to talk with me because I have not sent a Power of Attorney giving me permission to set up this account for a 81 year old man who in no way
comprehend this maze of a mess.

I have sent all the required documents but continue to get emails stating the documents are denied. I did finally talk with a representative after the 3rd denial and he stated all the
documentation was good and his supervisor was personally walking the 'verification' department for final processing. He also was to put my name on the records so I have permission to discuss this so called account. That conversation was on a Thursday and on the following Sunday I received another email denying the documentation.

I called the company today and again it was 15 minutes before I was given the option to talk with a represenatives. Again the representative refused to talk me because she stated there was no record of the previous call and the about listed actions. She continually kept talking as I was trying to talk with her....she was extremely rude!! and ignorant!! I advised her I am filing a formal complain with the Federal Communication Commission and the Better Business Bureau. I ask her to document the file as such and spelled my first and last name for her. She stated she would not document the file.

I am a very calm person because I deal with the public everyday in my profession. However, this QLink rep was beyond the limit and I told her to stop asking me that same
'stupid ass' question: "Is there anything else I can help you with today?" (That shows you how extremely frustrated I am). She disconnected the call.

I am filing a formal complaint with the Federal Communications Commission and the National Better Business Bureau. I am requesting QLInk be required to release this account so I can apply to another carrier on behalf of this elderly gentleman. QLink is getting paid by the Federal government for these accounts because QLink shows these as active accounts but the phones and service are not being delivered. I urge everyone else to file a formal complaint with the FCC. Go to FCC.gov and get the inforamtion how to file a complaint.

The Best to you all.