Questia |
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Consumer reviews about Questia |
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Lester Cavestany
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Jan 27, 2012
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Unauthorized billing
This is a letter I sent to Questia on January 26, 2012:
Dear Customer Service Officer,
Greetings!
I am Lester Cavestany, one of your loyal subscribers since 2003. I would like to make an appeal to you because I failed to cancel the renewal of my annual subscription last December 2011. I just received my credit card statement today and saw that I had been billed for a renewal of my annual subscription. If you will notice my records, I did not use Questia at all in 2011, since I no longer have use of it in my present work.
Hoping for your understanding.
Sincerely,
Lester Cavestany
The following day, I received a reply from Questia giving me positive feedback about my request. ALL I CAN SAY IS, "THANK YOU! QUESTIA!"
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nc4thr
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Apr 10, 2012
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Unauthorized billing
This online research site is deliberately misleading and should be blacklisted. They lure customers with free trial, but as you can see from their website (copy of which I have), they do not reveal that the free trial is only for 24 hours. I signed up for the free trial thinking that it is for one month. I tried their search function a couple of times as soon as I signed up, but did not get anything I could use.
I signed up at around 2 pm on Friday, and discovered that my credit card has already been charged by Saturday. I canceled my trial subscription at around 10 am Monday morning and sent an email requesting for a refund. I thought any reasonable company would comply with my request because my cancellation was certainly within one business day. They didn’t even reply to my email.
In summary, Questia is a deceptive, unreasonable, and uncaring business. There is absolutely no difference between Questia and outright scammers on the Internet.
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nc4thr
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Apr 10, 2012
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Questia - deceptive business practice
This online research site is deliberately misleading and should be blacklisted. They lure customers with free trial, but as you can see from their website (copy of which I attach here), they do not reveal that the free trial is only for 24 hours. I signed up for the free trial thinking that it is for one month. I tried their search function a couple of times as soon as I signed up, but did not get anything I could use.
I signed up at around 2 pm on Friday, and discovered that my credit card has already been charged by Saturday. I canceled my trial subscription at around 10 am Monday morning and sent an email requesting for a refund. I thought any reasonable company would comply with my request because my cancellation was certainly within one business day. They didn’t even reply to my email.
In summary, Questia is a deceptive, unreasonable, and uncaring business. There is absolutely no difference between Questia and outright scammers on the Internet.
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