Reach Blue

12210 Riviera Road, United States, Frisco
https://www.americanhomes4rent.com/

AH4R American Homes for Rent American Homes 4 Rent - Run as fast as you can from American Homes For Rent

AH4R American Homes for Rent American Homes 4 Rent - Run as fast as you can from American Homes For Rent

While under heat advisory American Homes 4 Rent took 2 weeks to fix our air conditioning. Our upstairs reached 95 degrees for most of the two weeks.

We filled out the online maintenance request but have found that if we don't follow up with a call it becomes a consistent excuse why American Homes For Rent does not assign a Vendor to fix the issues.

Repeated calls and emails to Brandi Townley, Property Manager, and no call nor returned email; Repeated calls and emails to Dawn Williams, Senior Property Manager, and no calls nor returned email until near 4 weeks has passed. Multiple calls to Josh McLeod, Vice President at American Homes For Rent and finally I received a voice message. After multiple calls to Josh McLeod I received a voice message but no returned calls after that. I had the Maintenance Department for American Homes for Rent also reach out to Brandi Townley, Dawn Williams and to Josh McLeod.

I would be willing to bet that none of their homes were 92 to 95 degrees for two weeks.

American Homes For Rent expects to be paid the rent on time but does not feel it's necessary to fix thier properties in a timely manner.

A massive double standard.

The Vendor they chose to do the repairs, (after two failed attempts by one of their own employees) told us that American Homes For Rent did not authorize them to fix the air conditioning properly. The HVAC Vendor told us they were not supposed to tell us that but felt sorry for our family as we were under a heat advisory.

The maintenance department for American Homes For Rent suggested that I contact the local office to receive a discount on the next month's rent because we were not offered a portable unit nor a window unit and it took 2 weeks to fix.

Below is the response I received as the initial response back from Dawn Williams, Senior Property Manager after near 4 weeks of attempts to reach her :

"Hi Robert,

My name is Dawn and I am the Senior Property Manager. I am reaching out in regards to your inquiry for a concession off the rent as it pertains to the A.C repair. I am sorry to inform you we will not be offering a rent concession at this time.

Please let me know if you have any questions, thanks!

For Information about the Texas Real Estate Commission and Information About Brokerage Services click here:

AH4R IABS and TREC Information

Dawn Williams

Senior Property Manager

Direct Dial: 469-828-8122

Email: [email protected]"

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They don't care. Plain and simple. There are hundreds of other companies to work with.

Save your money - stop making them money. Learn from our mistakes and run to the hills as soon as you see a property they manage because trust me you will get screwed!!!

#americanhomes4rent #americanhomesforrent