RecDirect Fails to Deliver Merchandise, Follows with Harassment

I was recently forced to file complaints against RecDirect with the Better Business Bureau in both Georgia and Tennessee.

I recommend that consumers do not buy from RecDirect.

We purchased a spa and called about it week after week after it was supposed to be delivered. The sales representative, Carey Allred, never even checked on it. Each time he just said "call back next week". He tended to be rude and flippant as if it wasn't worth his time.

We finally called the factory directly and were told it would ship out by the end of that week or early the next. Two weeks later we had not heard a word from them. After 7 weeks we had to dispute the purchase on our credit card because RecDirect will attempt to charge $1000 - $2000 to cancel an order.

We didn't cancel it, however. We just never received the merchandise. If a customer was to actually receive merchandise from them I cannot imagine that they would honor a warranty after having dealt with them on this “sale”. Everything we were told turned out to be untrue even when we spoke with the factory directly. It was a huge mistake to do business with them, and as of now we have to consider the sale to be a fraudulent transaction.

After I lodged complaints with the Better Business Bureau in both Georgia and Tennessee due to RecDirect’s failure to deliver merchandise I paid for, Mike Thomas, VP of Operations at RecDirect sent me harassing text messages. Over the course of an hour he sent me 101 messages (literally). First, he threatened to charge me 25% for the item they never delivered. Then he went on to send a host of other threats. Here are some of the threats he sent me verbatim; “Wanna play hardball? Let’s do it”, “I will give you till 5pm to call me back and after that don’t bother”, “Better call your lawyer because that’s next step”

Who talks to customers like that? What kind of business has upper level management who conducts themselves like that? (I never communicated with Mike Thomas before, during, or after his tirade, as it seemed like he was either intoxicated or mentally unstable.) The fact that RecDirect has executives who threaten customers in that manner says a great deal about their business practices.

Really shameful. Avoid at all costs.