Redcats |
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Consumer reviews about Redcats |
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Sheila47654
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Jul 3, 2012
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Unfair shipping price
Some time ago I have purchased a dress for a $100, and decided to return it as it did not fit well. I shipped the dress back in a plastic bag which I have put in a plastic envelope. What I found out after I shipped it back, is that the seller did not set the shipping price to its regular, but he charged me more because of the expensive dress. I paid $14, when it had to be $7.50. I think that’s very unfair.
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mbbruce
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Oct 7, 2012
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make faults claims about my credit
I purchased something from Brylane Homes I paid via paypal. Paypal paid the exact amount they billed. I received a threatening letter from Redcats saying I used a bad credit card and that I owed them $10.00. When I explained I did not even use a credit card. If you want $10 more then bill my paypal. They said they wanted my credit card because they could not re bill for that transaction. I went to my Brylane Homes account expecting to see a $10 balance but there was no balance. I got threatening letters and calls over this amount. I told them in considerateration of them lying about me giving them a bad credit cards I did not feel safe giving them my financial information. Again I told the collector, this is not about the $10 Brylane home misbilled me, it is about the lie saying I used a bad credit card. By the way the bill was well over $100 which was paid but then they said I owed ten more dollars.
One of the less aggressive callers asked me how I was going to take care of this. I said I can go to the store and by a money order but that will cost me $2. I said in consideration of you making the mistake in billing me wrong and of you claiming I gave you a bad credit card. I believe you must incur the cost of the money order. She agreed and gave me authorization number to pay $8. Which I did. Now I am being harassed and threatened by them over $2. They said they will ruin my credit and take me to court. Do not purchase from Brylane Homes.
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Boopiter
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May 6, 2013
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RedCats
I ordered items from One Stop Plus on April 19, 2013. Somehow RedCats is involved. I paid with Pay Pal. Then I get three letters dated April 24th 2013. All three letters say I owe RedCats $50.60. I give all this information to Pay Pal and look at my statements. We see a few charges on the same day of that amount of money leave Pay Pal.
I even talk to someone from Pay Pal. A real person. They tell me that they will also contact RedCats to show my Pay Pal statements on May 1 or 2. I then also send email with explaination. But to no avail. They continue to send me form letter emails saying I owe money. Never ever have I ever had a problem with using Pay Pal. I don't think the problems lie with Pay Pal. See letter from Red Cats below sent after they have been contacted by me and Pay Pal.
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Redcats Credit
May 2 (4 days ago)
to me
Dear Kristen Patterson
Thank you for your email. We do apologize for the delay in answering your
concerns.
Unfortunately, we can not call or contact pay pal for payment after the
matter has been considered closed on their end. I do understand that you
spoke with a representative but not someone who understands how the process
works unfortunately. Once we have contacted pay pal for payment and they
refuse the payment we have to consider another alternative for payment. We
do apologize for the inconvenience this may be causing you.
Redcats USA is not owned by OSP Group and we own all the catalogs including
One Stop Plus, Woman Within, Roamans, etc so we govern all the collections
for those catalog divisions. So when you are talking to our Collections
department you are actually talking to a representative that works will all
the divisions.
Should you need to contact us we may be reached Monday through Friday 8:15
AM to 5:00 PM Eastern Standard Time. Please call the telephone number
listed below:
Direct Dial Telephone number: # 800-477-2799
Or you may e-mail us at: [email protected]
You may provide us with another form of payment in the following manner:
1. By calling Monday through Friday 8:15 AM to 5:00 PM Eastern
Standard Time.
2. By email to [email protected]
3. By faxing to #1-800-233-1482 Attn: Collections
4. By mail to OSPGroup, Attn: Collections, P.O. Box 8320,
Indianapolis, Indiana 46283
At this time there is NO method of payment allowed on-line with our
companies (catalogs) nor through pay pal direct
Methods of payments accepted:
Visa, MasterCard, American Express, Discover (provide complete credit card
number, expiration date),
Debit/Check cards are also accepted if they have a Visa or MasterCard logo
on them.
Check or Money order payable to the appropriate Catalog Division as listed
on the letter you received.
You may use any of our in-house cards - Jessica London, Woman Within,
Roamans,
Brylane Home, King Size or OneStopPlus
Thank you,
Collections Department
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