Reliance Home Comfort |
| Canada, Ontario |
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Consumer reviews about Reliance Home Comfort |
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DawnBone
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Jan 20, 2012
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Shady Billing Practices
OH my goodness we are having the SAME problem! We are now a year later and they
have sent a FINAL notice for payment?? NOW I'm getting really pissed.
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DawnBone
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Jan 20, 2012
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Hot Water Heater Rental
OH my goodness! I'm in the same boat!! I'm getting really pissed off ... I thought of calling
Roger Rossi himself however, it looks as though this may also be futile?
I cant believe a company is allowed to do this.
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another reliance victim in Ontario
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Feb 9, 2012
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Unacceptable Service and Charges
A few years ago I needed a repair on my hot water heater and was told it would cost almost $200.00 - I pointed out that the sticker on the hot water heater said that ALL LABOUR & PARTS are included as per my rental agreement. I was told that this particular part was not covered. Two days ago the hot water heater was leaking heavily and when the guy showed up he said he would have to replace the hot water heater and it would cost almost $200.00. I again pointed out the sticker claiming I would not have to pay anything and I got the same story. I told him to take it out that we would buy one and end our contract with Reliance. I called a plumber who was thankfully in the area and could stop in and see what we needed to give me a price. The guy from Reliance said he was closing the door to the area where the hot water heater was because a door to the garage had to be opened to remove it and he wanted to keep the heat in the house. Half an hour later the Reliance guy came in and told me I would have hot water in about 20 minutes. I asked him what he was talking about - how can I have hot water without a tank. He stated that I had told him to replace it and that is what he did. He stated "I've been working for 1/2 hour and what did I think I was doing? I called the plumber and explained what had happened and since he was already on my street he wanted to come and see me anyway. The Reliance guy was still in the driveway when the plumber got here and he spoke with him for a couple of minutes. When the plumber came in he was laughing and said he has run into this guy before and I was the 3rd person he had done this too. (that he knows of) . I don't know if the guy figured we would just stay with Reliance because he put it in but our plan is to buy one, have it installed and be rid of Reliance - the sooner the better.
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erin jsmith
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Feb 14, 2012
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SERVICE/REPAIRS
how's the head of reliance
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Valley1girl
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Feb 20, 2012
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Seniors/Young Children - No Heat in Winter for 5 days
Marco, did you need to pursue legal action? Did you get any service, finally? How did you resolve this? I want to know!! s.
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JLC
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Jul 14, 2012
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Billing practice
They are trying to get more money for rent than the rent agreed to in the contract. When I point that out, they say I have to prove my claim. Sorry, they claim I owe them money, it is for them to prove it. Posting this to find out if the practice of upping the rent without reason is a general practice. To see if class action is warranted.
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Unsatisfactory
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Nov 29, 2017
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Didn't due their Job correctly
In June 2017 Reliance changed my thermostat under warranty due to a malfunction. I explained to service te,ch, who told me that he was this brand's furnace/AC certified, to make sure that he set the thermostat function to turn on the furnace motor to run when the HRV turns on to ventilate the home as it is with the existing thermostat.. I didn't think much of it as my windows were open and the ventilator was not running. When it came time to turn on the ventilator, I found he just turned the furnace motor on to run continuously on low, not just when the ventilator came on, or when heat or cool was called for. I contacted Reliance and they said they would send out a service rep and it would cost me $99.00 plus tax for this service. I explained the situation once again. Still got nowhere. I called the furnace manufacturer and asked for a installers manual so I could see how to turn that part of the thermostat on. They declined because of legalities. They suggested to call their customer support and have a certified service tech from them perform the service. I did and they came out and repaired it in less than 5 min., which I knew was a minor adjustment to the advanced menu within the thermostat itself and was billed for $90.00 which was paid with no questions asked. This bill was unnecessary as it should have been taken care of initially by Reliance. I contacted Reliance once again but got nothing but lip service in that we are sorry and the tech will be coached so this doesn't happen again, but meanwhile I am out a costly bill that I had to pay, that was unnecessary if they had done their job correctly. Never use these poor excuses for a HVAC company. This company is the type to put profit over customer satisfaction..
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