Beware scam organization

They tried to pretend to be the hotel and then took $484 out of my checking account without my knowledge or authorization. I was on the phone with them 45 minutes trying to get straight answers they never could give. Such as why do they charge 33% "tax and fees" rate when the actual state tax rate for NV is 14%? Answer: Reservations.com is skimming 19% and putting it in their pocket. Why do they have a 14 day cancellation policy when the hotel has a 48 hour cancellation policy? Answer: They conceal they are a third party and make you think you are dealing directly with the hotel. Now I have to wait 7-10 days to get my $484 back that they never informed me they were taking out of my account. Avoid this outfit at all costs!