Royal Elite Scan

Purchased Royal Elite vacation while on vacation being promised that we can cancel within 5 business days. Confirmed this was in contract before signing. Upon arriving home and doing research realized some information we were given was not accurate and some information was blatant lies i.e Sandos is owned by the Sandos family who are involved with real estate. There is no Sandos family owners. In fact, the owners were charged with tax evasion Dec. 2013. We contacted Royal Elite with our request to cancel within 4 business days. They have acknowledged receipt of this request, but 15 days later have not received a refund or written confirmation that my contract has been canceled. Additionally, they are no longer responding to my emails. I have been email Adrian Venter, customer service manager, other customer service people, finance department and Mike Gange, sales manager.