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Royal Flush Family Companions

United States, Rhode Island

Consumer reviews about Royal Flush Family Companions

Blue Persuasion65
Mar 1, 2012

Not What they Seem

Holly, you need to learn the law if you're going to threaten "defamation" and the law.

First and foremost, the primary defense to any form of defamation is truth. Barring that, OPINION is not actionable. You sound like a piece of work there who doesn't have a leg to stand on, so you threaten in order to shut people up. If even HALF of what they say about you is true, I hope they shut you down and lock you up. Now... come and get me. :)

enoughalready2
Mar 1, 2012

Not What they Seem

Seriously, enough already. I came across this board because we are looking into purchasing a Havanese puppy.
I definitely don't agree with any type of puppy mill environment, but really? Someone posted a 14 paragraph response!!!??? Are you kidding? Do you really have that much time on your hands?
At this point, It almost looks like you have something else against the owner of this establishment not even anything to do with the dogs.
Any educated person looking into purchasing a Havanese puppy can do their own research.
I Think you have all put in your own opinions and now you can move on.

Blue Persuasion65
Mar 2, 2012

Not What they Seem

How about you quit telling people what they should be spending their time doing? If you don't like what's being said, you can move your happy ass along.

Lifeslemons
Mar 9, 2012

Not What they Seem

I'd like to start by saying I have personally been inside the home and "kennel room" of royal flush kennels, the rooms are two small converted bed rooms off of the main living area of the house. They are vented by two small bathroom fans which run continous and have minimal lighting or outdoor views. At one point the woman was breeding cats known as cheethoes in one room and dogs in the other. Feline and canine in the same inviroment? Using the same outdoor area? Healthy??? I am not a vet but I don't think so. She has a small" GREETING ROOM" in the basement of the house which is set up a lot like a commercial pet store glass window into a room with a welping box. Potential customers are greeted there and puppies are brought into the room for them to chose from. The puppies are in general poor condition they are left matted and dirty some with infections in eyes and ears until they reach the proper age to sell. Only at this time are they washed and groomed to APPEAR like they are cared for and those are the lucky ones. I have witnessed sickly animals, potential sickness carriers placed in cages with other animals at one point I questioned her about it and the response was if they make it they make it, it's to expensive to get them treatment from a vet and it would eat into the profit margin. I know of two welping mothers that had died from dehydration because she was on vacation and the PART TIME HELP, really just local college kids she hires for 10 bucks an hr under the table, didn't show up and animals where left unattended for 24hrs or more. It's sad to see how many breeds she has been through. She tends to pick the popular breeds at the time. At one point she purchased several pressacanario females with the intention of breeding them, had them all de barked and chained them up in the old horse coral there, when neighbors started to get upset with this she gave the animals away figuring the POCKET PUPPIES where the best to stay with, easy to hide and eat very little. Just sad that she is still in business, this modern day cruella deville needs to be locked up for this. For those of you saying awww leave her alone she is not hurting anyone, how about the child who gets his first puppy only to have his heart broken when it's one of the unfortunate ones that Is sickly and ends up expiring? How do you fix his broken heart ? Or the person who buys one that needs 1000s of dollars in vet attention and holly bold face lies and says it is not her fault or responsibility? Does anyone have a copy of her warranty for her pups? I bet seeing she is such a wizard of words the only way you get a new pup from her is if the one you bought dies within 50 ft of u picking it up. Once again I think she needs to be addressed on all sides, I'd contact the ri dept of labor and training and see if this woman has employees and workmans comp for them, god forbid someone gets bit or rabies. I'd also call the IRS. I'm sure they would love to know what her true income is which they can verify many many ways. I'd also call PETA maybe set up a protest in front of her premesis AND MAKE SURE ALL THE LOCAL TOWN OFFICIALS are aware of it. The town of Charlestown is a close knit community and this would be a black eye if this got national publicity like mike Vic. Just keep at it and I'm sure we are not all wrong. On this note just remember WE CAN ALL EAT AN ELEPHANT, , , , , ONE BITE AT A TIME! Ps don't let the threats of suit and court back you off people in her position will try any tatic to hide the truth

TRUTHTOTHEENDD
Mar 10, 2012

Not What they Seem

Though the opinions and input of everyone are appreciated, emotions run high when it comes to the rights of animals, especially those that are kept in the manner that Holly Anderson is keeping them. It appears that Holly is now making fake screen names and posting things that will stir an angry response from people and then going back in to delete the post. I believe she is doing this to make the board look like a group of raving maniacs and diminish the value information posted by previous employees and buyers, and deter readers away from the facts that were verified by the State of Rhode Island officials. It’s appears to be yet another view into the corrupt mind of a very disturbed individual. We need to stick to the facts at hand for people visiting this forum and post our new findings here too.

For anyone visiting for the first time, take the time to read through past posts and draw your own conclusions.
The information below is verified about Royal Flush Havanese is summed as follows.

+ Royal Flush Havanese is owned by Holly Anderson Mastroianni.
It is a corporation and commercial kennel that is operated at 95 Old Coach Rd, Charlestown, RI 02813.
http://ucc.state.ri.us/CorpSearch/CorpSearchSummary.asp?ReadFromDB=True&FEIN=000138245

+ She applied for a commercial kennel license with the Town of Charlestown, even though she didn’t fulfill the basic requirements for one, including but not limited to a substantially insufficient amount of land that is normally required:
http://sos.ri.gov/documents/publicinfo/omdocs/notices/3983/2011/104015.pdf

+ 1/25/2006 she took out a loan through her Royal Flush Corporation as a testing laboratory with Citizens Bank:
http://www.loansenseplus.com/business/loans/charlestown_ri_02813.asp?spg=6

+ It was verified through the State of Rhode Island Department of Environmental Management Animal Unit and other animal rights inspectors, that she owns in excess of 50 dogs which she raises in stainless steel enclosures/crates in a small room in her home. It is under these circumstances that she distorts the horrible reality of their lives by saying “Home Raised” and “No Kennels”. Holly does not allow visitors to see all of her dogs. She meets buyers in a concrete room to hide the reality of what is really going on in other parts of her home. You can contact DEM 401.222.2718 and RISPCA 401.438.8150 to confirm.
Excerpt from an email from an official: “I responded there a little over a week ago and was accompanied by the State Animal Health Inspector”, “we observed approximately 50 dogs in stainless steel enclosures”, “ The dogs were clean and all appeared healthy. The facility was clean and sanitary. According to the State, she was no in violation of any licensing/breeding regulations“

+ Holly has debarked all of these dogs. Once can assume it is so that they are not a nuisance to her or her neighbors. It would be why buyers cannot hear the dozens upon dozens of dogs that she is housing in the other area of her home when they visit her. She has vet photos shown on her site. Try contacting them for information.

+ She was not shut down because the groups hands are tied. It is the best of a worst situation for them. When asked about these mill-like set ups we were told by these groups that the current laws are “too antiquated” to deal with this type of situation but we are all working for change.

+ These dogs spend their lives in steel cages or in a small outdoor concrete pen area that you can see for yourself through Google or Bing imaging of her address. Click the link below to see the back of her home and this pen area.
http://binged.it/ypzZVy

+ When she has bred them until they can no longer produce, she dumps them on Craigslist “Community”. Craigslist is also an outlet where she posts help wanted ads to get people to socialize for or care for them. She has admitted to this in her previous posts here too. She allows strangers to walk through her home and around her dogs but won’t allow visitors there for “fear of contamination” or infection.

+ As of today there are 10 dogs for sale on her puppies page. This is a pattern thanks to the dozens of dogs.

+ Holly has spent many years dabbling with various breeds of dogs and cats for profits sake only. To date, we have uncovered web pages for Presa Canarios, Cheetoh Cats, Savannah Cats, Havanese, and Bichons. Past buyers have mentioned other breeds and we are working to verify this information. You may have purchased an animal from her and we would like to hear from you. Please post your comments here and let us know what you type of animal you purchased and when you purchased.

+ She has threatened other websites with a history of complaints from owners and workers to remove comments or face legal action. We are still here and we are NOT going away until we get justice for those dogs.

+ She still has a lot of previous buyers fooled and is fooling new people every week. It is our mission to get the truth out to stop what she is doing and bring to light the reality of what is behind her very closed doors.

+ Ms. Anderson has even gone as far to recently claim that she has rescued a purebred dog of substantial value. She is confirmed to be in excess of 50 dogs already, she is rescuing other breeds? What person that has the compassion to rescue a dog from one breed would be comfortable vocally mutilating and caging other dogs of a different breed? And taking out testing laboratory loans too? This is particularly insulting to those of us who donate our time, money and efforts to true rescue cases much in part due people like her. And since there no citations issues at these inspections, where does it go from here? Although her attempts to donate to human causes are touted all over her website since March, 2011 there is not one single donation made to the very source of her income. Considering all factors we believe these efforts (being followed through or not) are new endeavors that are disgusting attempts to polish her tarnished image.

Below is a link to a website that records the history of all websites, even deleted ones:
http://www.archive.org/web/web.php
Visit that site and type in one or all of the links below to see the history of Royal Flush. Be sure put the web address below after the “http://” part, i.e. http://wwwriroyalflush.com and then hit search. One you enter in an address the history of the site that was recorded will show up in a calendar format, year by year. Dates that are circled in blue are dates that were recorded and can be viewed. We have printed and preserved copies of these sites to make our case to legislators. If you need copies too you can post your request here.

www.riroyalflush.com/presacanarios.html
Presa Canarios: Rocco (mentioned by previous poster) is shown on these pages as a dog she was breeding.

Exotic Animals/Cats:
www.riroyalflush.com/cheetohs.html
There are two email addresses here. An email for Cheetoh Cats and one for Savannah Cats?

www.riroyalflush.com/cubsavailable
Cubs: She is getting out of breeding program and dumping these poor cats. This is from 2008.

www.riroyalflush.com/bichons
One of the current breeds she is still working with. These would make up part of the 50 dogs on site now.

www.riroyalflush.com/havanesepuppiesforsale.html
The bulk of the 50 dogs that were present and on site during state inspections.

And our favorite – a page on her site with the word “complaints” to try to steer people from the truth:
http://riroyalflush.com/RoyalFlushHavaneseComplaints.html

She has several other websites in her history and we contacted the current phone numbers on those sites and asked for Holly. Apparently she was breeding Retrievers and Spaniels up until 9 years ago. Both responded by saying that they purchased the business from her but had no affiliation with her and did not elaborate any further.

We have received several emails from people that claim to have purchased three other breeds from her. We have to confirm but we are working on it. Consider this another victory for the rights of animals that are owned by unscrupulous people. This is a self-proclaimed “EXPERT” for Havanese. She has not been breeding Havanese for 30 years. She has spent the last eleven years (confirmed) breeding Bichons, Havanese, Retreivers, Spaniels, Cheetoh Cats, Savannah Cats, Presa Canarios and a three others that we are continuing to research. 30 years experience as a Havanese expert? 30 years in dog years? She seems to be a confirmed expert in twisting the truth.

Holly is now claiming that she has “rescued” a very rare and expensive Vizsla dog. Though this is a stretch, the question is why would you “rescue” Vizslas when you’re a Havanese “expert” and have 50 debarked Havanese and Bichons locked in cages in your home? Really think about how little sense this makes. The 50+ debarked dogs that are locked in cages in her home are a fact that was confirmed by state investigators. It is very clear that she is trying to once again steer people from the facts at hand and polish her image online as someone that cares about dogs. It’s funny that she loves the Havanese so much that she doesn’t offer breed rescue. Perhaps if you have a rescue case you should contact her. It’s crystal clear that this is a bogus attempt to look like a compassionate animal lover and it is a slap in the face to the people who really care about and donate love, time and money to animals in need.

Please write your lawmakers and push the State of Rhode Island for changes to their current animal legislation. We have a list of lawmakers that we are currently working with the implement change but all of their email addresses are listed at the links below:

http://www.rilin.state.ri.us/Email/SenEmailListDistrict.asp
http://www.rilin.state.ri.us/Email/RepEmailListDistrict.asp

The bills for this year have already been submitted but we intend to continue efforts through 2013 to see that appropriate bills are introduced and new laws are passed that will shut the doors of her operations and others like her. If the town of Charlestown is going to play fast and loose with “unlimited” dog ownership, then the State of Rhode Island needs to step in and stop them. THERE IS ABSOLUTELY NO EXCISE FOR HOUSING OVER 50 DEBARKED DOGS FOR THE PURPOSE OF BREEDING, EXCEPT GREED. For every day that passes, dogs are trapped at her home and other places just like it living a life confined and not loved. They are a commodity with a monetary value. Please do your part too and help save dogs trapped in mill settings like this.

Holly, we are not “competitors” and this has never been a personal attack as you claimed with faked vehemence in your posts that respond to these accusations here and in your Yahoo and Google business profiles. You can continue your efforts to polish your image but you’re putting a bow on a turd. This has never been about you and ALWAYS been about the animals, the way you treat them and the lies you’ve been telling to present as someone who cares and operates in an ethical fashion. The truth is going to get out and we will fight until our dying breath to get you and organizations like you shut down. You’ve responded to select comments here and ignore the questions and comments that speak the truth and matter most. You encouraged people to call and verify findings and we did. You may not have gotten a citation but that is because the laws were not written to deal with a situation like this, yet. No matter how you justify this to yourself or try to justify it to others it doesn’t wash. YOU OWN OVER 50 DEBARKED DOGS THAT YOU KEEP IN STEEL CAGES. Not kennels, right? A kennel is an outdoor enclosure. You just keep them indoors in steel cages and let them defecate in a kennel with a concrete slab. WE HAVE VERIFIED THIS WITH THE STATE OF RHODE ISLAND OFFICIALS AS YOU DESPERATELY ENCOURAGED US TO DO. You know that everything posted here is the truth. You're a sick, degenerate liar. A full investigation of your property would reveal dozens of DEAD DOGS buried by YOU, most due to your neglect! You can twist the truth every day but one day you will be accountable to the law and more importantly, your maker. If you think that there will not be judgment for what you’re doing and the lies you’re telling, you’re kidding yourself.

Blue Persuasion65
Mar 14, 2012

Not What they Seem

Lifeslemons, you are so right about people sticking to their guns. She has already scared one person off that I know of. While I don't blame that person as they don't want to be faced with legal costs to defend what they say is the truth as THEY experienced it, the fact is that scaring people off their positions doesn't make the one doing the scaring RIGHT. It just makes that person the better bully.

I would also add to your list that maybe people need to see if there is an investigative reporter in the area. Let THEM check it out and see what THEY find as well, and then report it for the entire area to hear if they find what some of you are finding. Evil only flourishes in the dark. It's time to "flush" it out and make it known so that people won't be duped into buying a sub-par puppy.

jdev7
May 25, 2012

royal flush

I have spent over two hours searching for complaints about Royal Flush. So far all I have come up with is a dog with an ear infection. I don't get it. If this woman really is an unethical breeder shouldn't the web be riddled with complaints? I have researched other breeders and have been able to find specific negative complaints. OK she's a business, not a breeder because she loves the breed. OK, maybe debarking your dogs isn't great. But again I say, where are all the dissatisfied customers? Surely you can come up with more than a treatable ear infection. She's been in business for 19 years after all. I'm not trying to defend her, I just want to know what's really going on here.

Rosem_
Mar 23, 2016

Lies, Lies, and More Lies

Stay far, far away from Royal Flush Havanese. Holly has the nerve to call herself a top quality breeder, yet none of her dogs have ever even seen a vet before, and certainly are not checked for genetic diseases before being bred. The dogs live in cages or "suites" their whole life, never allowed to go outside, and females are bred during each heat. Anyone with any knowledgable information on dogs knows that a reputable breeder will only breed a female 2-3 times in their lifetime, and leaving a year between each littler. Her dogs cower from human contact, are poorly socialized, and certainly are not 'trained' the way she describes they are. It is so sad that this woman has the nerve to call herself a behavior specialist when really she is completely oblivious to the physical and emotional needs of a dog. Please do not believe any of the lies that Holly continues to tell her customers. I hope that more people will begin to do research before deciding to purchase from this puppy mill.

Havaneselove
Apr 5, 2016

Havanese <3

I couldn't agree more with the negative comments regarding Royal Flush Havanese. Our pup is 2 years old and he has major fear aggression. So much so, we are on our fourth trainer, behaviorist and he needed medication to calm down. All involved including the vet, said 'it's just in him'. We have tried everything. When I called Holly, she said none of her other dogs had this complaint and basically blamed my training and socialization. All of which I've invested a lot of time in. After reading several reviews I now understand that we aren't alone. We will continue to love and train our pup but it shouldn't come to this. Stay away!

Careytoo21
Jan 27, 2018

EVERYTHING YOU'VE READ IS TRUE

My mother purchased two Havanese from Holly, and was told the same lies and encountered the very same circumstances. After bringing the initial pup home, it immediately became apparent he was absolutely terror stricken of any type of confinement, had severe separation anxiety, and she went through months and months of unexplainable fear related behaviors. To the extent of inconsolable shaking, and essentially panic attacks. And yes, the vet himself described them as panic attacks. When she went to pick him up, Holly was not there. He was in a small concrete room, by himself, with no other dogs to be seen or heard. He was not housebroken, nor was he socialized. Despite this, having not seen the information now becoming known about Royal Havanese, she just assumed she got a 'hard case.' Mom later received an email regarding 'discounted' sales on some of her 'main breeders,' and thought a companion might help ease the first pup's anxiety issues. Mom flew out of state to pick up the dog that was shown with long curly hair, only to arrive to the poor baby having been chopped up into ragged tufts of hair. MY guess was it was easier to just cut the mats out. She got her home and she was terrified of any sudden hand movements and would cower when you reached to pet her. Still does with strangers. Her teeth were in such bad shape they were permanently damaged, and some even had to be removed. And, surprise, surprise, she is unable to bark. Just a strange little chirp. Which is inductive of the vocals being 'debarked.' She can dispute, raise hell, or threaten legal action, but I have seen and watched both of these dogs go through remarkable transformations after MONTHS of kindness, trust building, and positive reinforced behavior training. The older of the two still shies away from anyone new, and it takes many, many encounters with her to gain any type of trust or interaction. I tell my Mom all the time, that she SAVED both these dogs. I am so grateful that Mom was largely unaware when she bought the second, because I truly believe she has brought Heaven on Earth to her. It truly turns my stomach to think of the deplorable life she must have had. And God knows how many countless others. Now I am by no means a Bible thumper, but I will say this. Holly has some judgment coming her way one day, and she knows in her heart, it to be true. Just remember, you reap what you sow. Shame on you.

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