Rush my Passport |
| United States |
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Consumer reviews about Rush my Passport |
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Tina T.
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Dec 27, 2011
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Credit Card Charged and No Passport
I also had a negative experience. I accidentally told them I needed to renew my passport when in fact I had lost it and needed a new one. While this mistake was mine, I did tell them the correction on the phone the very next day. However, even though they were made aware of the updated information, they still sent me the wrong package and wrong set of instructions. By the time that a representative caught the mistake, it was too late to get a passport. (They offered to charge me for next day service but couldn't guarantee that I would actually get the passport on time). I declined and didn't get my passport from them. I think as a reputable company, the bottom line is that if I do not get the product or service, then I shouldn't be charged. The refund policy, I agree, is a scam. It is so hard to find refund information on their site, and the representatives on the phone are purposely vague. I'm still fighting for a refund, but they are giving me the runaround.
I do agree that this is a good company if you know exactly what you need. However, with things that people only apply for once every 10 years, they should expect that many consumers aren't sure exactly what they need. My opinion is that there should be more of a margin for error on the consumer part, or they should be more willing to give refunds.
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Meluvboys
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Dec 27, 2011
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Credit Card Charged and No Passport
MY NAME IS RAGON AND I WILL SELL YOU MY PASSPORT. THE CAMERA BROKE WHEN THEY TOOK MY PICTURE SO I HAD TO STEAL ONE. I WILL SELL IT TO YOU FOR $10.00
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