Safelink Wireless |
| United States |
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Consumer reviews about Safelink Wireless |
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Larry Lovett
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Dec 31, 2011
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Very Poor Service
I have been with "Safelink" ?, for about 2 years and for that entire time they have without fail stolen minutes from my phone service. Each and every time they expect me to call them from another phone and spend hours going through a bunch of different codes and then try and argue that my phone is working just fine. They never refund the minutes that they steal from you. The latest scam they pulled on me was while I was away from home, which they knew because the phone has a GPS system on it, I had 843 minutes on my display of the balance of minutes I had left. The next thing I knew, the display of minutes disappeared. The next call I made briefly showed that my balance of minutes had gone from 843 down to 744 (99 minutes gone). The call I made lasted 19 minutes. I called customer service to complain and they said that they could not help me because I was not at another phone to call them from and go through their scam again, which would be the 7th time I had gone through the code BS. This company is criminal and stealing a great deal of our governments money and with no remorse for the disabled or elderly.
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Crook Realtor Augusta GA
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Jan 26, 2012
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Awful customer service
I have the same problem, since September 2011 i am trying to get a copy or statement of the calls that i made for two months, i need those documents for a court case to get some phone numbers that i call, every itime i call they tell me that take 30 days, and that someone have to verify info, they call to verify many times, and now this January 2012 and i am still waiting for the statement, i dont know what else to do..
And they got all these people from South America that don't speak English..
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cantkillmetoday
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Apr 2, 2012
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Scam
I've had my Safelink phone since Sept 2011. Then March 16, 2012, my phone stop receiving calls, not really sure why. So I called tech support and they told me that I called in on March 5 about the phone. I'm like, um...no. This is the first time calling so the operator ran all these different test and said that there was something wrong with sim card, so they sent me out a new sim card. Cool, so I thought. New sim card arrives and I called to activate the new card. The new operator claims that I called in on March 5. Same thing again, not I didn't. She said, well someone did and we sent out a new phone. so she tried to verify my account then says "Oh I see, we sent it to your home in NC." Ma'am, I live in PA. I've never even in NC. They cannot activate a stolen phone. I'm like you guys are idiots. I've still holding the same phone that I had in Sept 2011. So you need to send me a new phone if you screwed up. so after a few hours on hold arguing with her, her supervisor, and her supervisor's supervisor, i finally get a new number to call. I called that number and it was enrollment. -___- I don't need enrollment. So I called tech again after the nice guy in enrollment put about 10 pages of notes. The new operator get his supervisor (because I refused to talk to anyone else) and the supervisor fixed the problem by simply giving me a new number on the new sim card. OMG, it shouldn't take me 5 hours to fix something that shouldn't have been broken in the first place. This is definitely a government program because they love to screw with the poor people. Sorry, I'm not going to die of stress today, maybe next time. :)
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nothingleft
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Oct 26, 2012
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cheaters
This company cheats people with their offers. They offered me high speed wifi but never provided these services. The wifi is usual but now I have to pay more. Tried to cancel this service but they refused me with no reason. They a cheaters, beware!
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drywater
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Nov 30, 2012
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troubleshoot wireless
I paid them for wireless internet but they provided me poor service with troubleshoots and didn't improve it after my complaints. They tried to overcharge me when I tried to cancel my contract. beware and avoid this company it is not good.
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