Sams Club |
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Consumer reviews about Sams Club |
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xoxmawexox
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Dec 9, 2011
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Plus Card Membership
Okay so i started at Sams Club in June still working there till this day and really people you cant get mad about the plus and credit you just got to get over it and do it that is your job as a cashier, COS, manager, or membership desk and to be honest i do not like selling plus or credit but ITS MY JOB i suck it up and do it all you have to do is ask i am on the leader board for selling plus and credit just because i ask and i tell them the REAL benefits i dont lie about it but like i said i dont think anyone likes selling it but you have to so stop complaining atleast you got a job and for those people who are getting treated like crap at those other clubs well then you need to report it seriously at my club everyone is very nice there is just a couple bad apples who i work with but that is how it is everywhere you go!!! not everyone is going to be nice and kiss your ass seriously but like i said no one likes selling plus or credit but get over it that is your job if you dont like it go find another :)
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nonamous
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Jan 28, 2012
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Plus Card Membership
I too work at Sam's Club just as many on this thread do. And yes, I am a cashier. I have studied, in great detail, how the inner workings of this place come together. I'm sad to say that the place is extremely greedy, but this is only the view I have of the upper management team in my club. I am not one who believes that Corporate is evil. In fact, seeing members of the corporate team is usually a godsend for us cashiers because they usually come to fire a manager who has wronged us in some way.
So let me address some things with you people. I know there's a fight about how much cash back you receive as a Sam's Club Plus Discover Card member. In fact, the corretc wording is that you can earn "Up to 2% Cash Back with Sam's Club Plus Discover". See what I did there? You actually earn 0.25% cash back until you spend $1500 with the card. Then you will earn 0.50% cash back until you hit $3000. You will then earn 1% cash back until you hit $5000. Next, you earn 1.75% cash back until you hit $10, 000. And then, and only then, will you start to earn your 2% cash back as promised. But unless you plan to spend more than $5000 with it in a year, it's the exact same card as the $40 Advantage member's Discover. About selling Plus, they push us, HARD. It's kind of sad seeing cashiers talking to members that we mostly know (not a large city) and ask them to upgrade and get yelled at because the member has only been asked 20, 000 times to upgrade already. We don't want to do it, we have to do it. Our motto has even changed to "Ask Every Member, Every Time." It's sickening.
So why do we have to do this? Why do we need to sell this membership so bad? That's where upper management comes in. Our ability to meet our quota for Plus (our club's is 12, daily) diretcly corresponds to how much the Managers will get in their "Sam's Share". For those of you that don't know. Sam's Share is a "profit-sharing" plan that pretty much says "the more Plus you sell, the more money you get". For cashiers, a Sam's Share once-a-year is like Christmas. It's a pretty hefty bonus for us, usually in the amount of $800 for part time cashiers. But this... This is where our Managers' motivation to threaten us comes from. Our ability to sell Plus can be, for the Club Manager, the difference between $2500 and $15, 000+. And I don't see him selling a lot of Plus to earn that. In fact I believe the last time a manager sold a Plus Membership in our club was well over a decade ago. Now considering that our club ranked best in our market for several years now, I can infer, that our Club Manager has a salary of somewhere between $70, 000 and $103, 000. That's a nice chunk of change for a manager who may not even possess a college degree!
This can drive Manager's to do crazy things that can destroy the team dynamic of the club. I have had days where a manager would call several cashiers, including myself, in her office to call us "lazy", "worthless", and "useless" and, of course, to threaten our jobs if we didn't step up our game. I knew I would learn to mortally hate this company that I saw one of my best friends come out of that office, crying her eyes out. Again, I restate that the Corp. office is not to blame. This senseless greed is driving people to do things that are far more destructive than they realize, just to stick a couple extra thousand dollars in their pocket at the end of the year. I can't wait until an instance like this will explode onto the media and Sam's Clubs all over the country will be exposed along with the greedy people they employ.
To address other issues, I agree that the management staff only stands around the checkout area making jokes, texting, and giving some cashiers the occasional "death glare". We call them "coaches" but they provide no positive criticism nor assistance nor training to anybody. These days, our cashiers are given the encouragement from the Check-Out Supervisor Team Lead that they will have the opportunity to throw a pie in the face of one of the managers' faces if they get a certain amount of Plus upgrades. I don't understand how a group of people could be so entertained by a meaningless ritual that provides only the shortest and crudest comedic value and absolutely no financial gain.
For those who say "It's you job, suck it up." I will have you know this was, and still is, the first job I've ever had. I put a great deal of trust in the managers who interviewed me when they told me that I would give members "the opportunity to upgrade to a better membership" and I would give members the "opportunity to apply for and use a fantastic all-in-one Discover credit card". They said nothing about requirements or threats. As far as I can tell, since he did not tell me the entire story about all this, he lied. Straight to my face, which is not all that surprising. I see several of my supervisors lie to my customers all the time to get out of being accountable and answering questions. By the way, the post about "Top-Down Selling" is entirely true. Also, many cashiers tend to lie to get easier upgrades. Many cashiers will tell you that every time that they shop, they save $10-20 with their Plus Membership when they don't even get the payroll deduction for the membership in the first place! I even did a week long study on how much people save with their Plus Memberships. I took every Plus Member's total and wrote how much they saved from all aspetcs of the Plus Membership. This means that I included eValues, extra warranty coverage, etc, EVERYTHING. I found that, on average, members would have to spend $117.46 to save $1 with the Plus Membership. When you flatten it out, in order to save the guaranteed $300 per year with the Plus Membership, you would need to spend, on average, approximately $35, 238 in the club in a single year. That amount of money would take me more than 3 straight years of work to earn.
So when March swings around and we all get those shiny Sam's Share checks, I'll deposit the money in to my bank account and promptly tell my managers to kiss my morally-righteous, non-conforming ass.
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virgo51
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Mar 5, 2012
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Do not purchase Sams Club Warranty
My husband and I purchased two Apple I phones4s at Sam's instead of Sprint (which we really regret doing!) just to get their extended warranty which was to supposed to be so much better than Sprint's according to the salesman at the phone department, and that if the cellphone was lost, we would have a tracking system (GPS system) that was stated in the contract, but which I was unable to track. We returned to Sam's yesterday to tell the phone sales dept. that I had lost my phone, and to see what they could do to help. We were not told by anyone in the Sam's phone sales dept. at any time or was there anything in the contract that stated that this feature needed to be setup first by Sam's first in order for the system to be operational. The Apple store told us that since Sam's sold us the phones and the contracts, that they were entirely responsible for doing this which they failed to do!
Meanwhile, even though I was reimbursed for my contract which proved to be worthless, the manager led us to believe that he would give us a new phone, and then refused to do when we went to the sales dept. So now I am stuck with a 2-year contract from Srint with no phone!
I am writing this to warn other buyers to beware of buying these so called warranty contracts and also to buy their phones at the company phone stores such as the Sprint
store to avoid this kind of incident from happening to them!
By the way, does anyone have any good ideas or know what would be the best phone number to call to file a complaint against Sam's? Also, has anyone else had a similiar experience with Sam's phone dept.?
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[email protected]
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Dec 4, 2012
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Customer Service - Cashier
I went to Sam's Club and when I was about to check out it was only few cashiers open, however I was in line when I was cutoff by a couple which they were on other line longer that the one I was on it, however I told them that it was no right what they're doing among of other people behind me, the register smiled look at us and kept talking with someone else and ignored all of us and took care of that couple. I told her she just kept smiling at me and kept going and start talking in Spanish, needless to say I felt like Sam's Club don't need me as a customer, I called the manager he didn't react at all just told me what you want me to do? His name Kirk Taylor. I was discriminated by that cashier and by the manager as well. I am going to cancel my membership and going to Costco being that I have better customer service and no discrimination. SHAME
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al right
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Feb 14, 2013
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scammed
I have been scammed by this club. They told me that I need to be a member to purchase their products. They charged me for the membership, but then I found out that he same products can be purchased in another store without any additional payment for a membership!
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Dawn Godbee
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May 20, 2013
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Cahsier
I got in line that was open put all my stuff on counter. cashier had finished with other customer and was just standing there. i had put my card on my first items. I finally picked it up to give to her. She told me was swapping. I turned arouneand said figures. She then said If you didn't want to wait why didin't you go some where else.. I told her you have something to say ,say it to me. How was I supposed to know she was swappong out. She had her open light on... I told her hadn't she heard that customer was always. right. I didn't get her name. I bought almost $300.00 worth of stuff. I came close to leaving it, but my mother neeed the stuff. I spend a lot of money inSam's. Store number is 81294 . Trans # is 76011364B01R2B17S. I really didn't appreciate her attitude. Figure you can find out who she is by trans. # and the date was 05/16/2013
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Openminded20
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May 29, 2018
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Help Sams CASHIER
I love my job. And yes selling plus and renewing membership is part of the package and some people may think its a scam it isn't if you look at it with only have the discount booklet you have them. My store has its ups and downs due to some people doing what benefits them. In such ways of trying to get a new position. Manly the majority of the time those jobs have names. Trying to go straight to the point Sam's club has this thing for cashiers called cashier accuracy program trying to concentrate on the part of when you are finished shopping and you go the exit and the cashier forgot to mark an item its called an error. That error gets posted on the cashiers ONE club changed some of the rules of policy to 3 errors you get a coaching. Is this possible its so weird? Any help?
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