Santa Barbara Tax products Group, LLC |
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Consumer reviews about Santa Barbara Tax products Group, LLC |
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DeniseLH
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Feb 18, 2012
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Tax Refund
Santa Barbara Tax Products Group Is the worse. Send several emails to them about a problem. Always was told I would be contact is 24 hours. Finally got someone on the phone. They claimed that I needed to use the website to contact them. I was using a link in the email they sent stating to use to contact costumer service. I was told I was being charged X amount of dollars. Then that amount changed. I was told well we had to ass tax. Why was that added in the total when I agreed to use the service. They said there was nothing they could do to help me. I would need to contact Turbo tax or the IRS. HELLO!! It SBTPG Service I am using. Not a helpful company at all. Rep claimed there were 3 supervisors standing behind. Why didn’t she put one of them on the phone since she wasn’t able to explain anything to me?
NEVER NEVER again will I ever use this service. And any one has a ounce of brains they would not either. Borrow the money if you have to pay versus using this service. I don’t know what I was thinking when I clicked on this. STUPID on my part.
OH and still no word on my taxes
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Unsatisfied with SBTBG
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Apr 6, 2012
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Tax Refund
According to the IRS refund link my refund was deposited on April 4th, so I call Santa Barbara Tax products Group, LLC April 6th and all they can say is that they haven't received it. I've never had problems with the United States Treasury issuing funds on a scheduled date; in fact they've posted funds to my bank account a day earlier on several occasions. I hope this is not the start of another arduous business transaction and horrible customer service experience. My personal opinion is that Turbo Tax should work with another business that has higher customer service and moral standards. SBTPG is hurting Turbo Tax business.
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jonathan kaz
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Apr 10, 2012
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Tax Refund
To anyone who wants to use TURBOTAX and have TPG take the funds of payment for service, Please DO NOT!!
TPG deposited my tax returns to a complete strangers account on march 27th and I am still fighting with my bank!
The problem is, it is not treated as fraud and cannot be retracted easily. TPG Customer service is horseshit to say the least and they blamed everyone else and told me to call them, the IRS, my bank and even blamed me in a letter head!
How the hell would I know someone else account number?
I think the state should investigate this group!
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jonaweiss
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Sep 13, 2012
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Tax Refund
The IRS deposited my tax refund and when i tried to login to santa barbara website to access my account, this is what i got in the account status..
"Your RT account information is not available through CISC. For information regarding your account, please contact our customer support center at (877) 908-7228."
Does anyone have the same problem? please help me.......
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