Sears Home Improvement |
| United States, Florida |
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Consumer reviews about Sears Home Improvement |
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me23
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Dec 31, 2011
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Terrible experience
PISS POOR COMPANY NO DOUBT. Worked for SHIP (Sears Home Improvement) for about a year and a half. Trained one way (at least the info states all the right things) cust service, quality etc. Yet once you are there you find out the method they have you sell by makes you a liar. I wouldnt lie and lost sales over it, but my concience was more improtant. But the ones I did sell had all the facts And i delivered what I promised and nothing more. liars, thiefs and dont care about anything but their own money. JUST SELL IT was the motto, whether it was right or wrong, whether we could do the job or not, 'we'll figure it out later' was what they would say, but all that did was cause the salesman to lose money when he got his commission hit because you know DAMN WELL SEars wasn;t going to take the hit.
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me23
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Dec 31, 2011
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Terrible experience
The topper for me was a customer another rep and I sold in JAnuary of 2010 - bathroom remodel which was a new line for us. Poor training. Seemed like a good product and told him about everything. Installer TOTALLY did a hack job on the install. I went out and looked at it and shook my head. I was embarrassed. I made no bones about it to the customer, he was right to be pissed off after spending $10k for his new tub system. I took photos and assured him it would be corrected( I truly thought we would do everything to make it right) BOY WAS I WRONG. TO this day ( I FIRED SEARS IN OCTOBER and went elsewhere) it is my understanding it still is not corrected. I have been in construction for over 20 years and the only 'right way' to fix it was to tear it out and put a new one in the right way. That to me was what we were seeling... doing it right the first time, satisfaction guarantee etc. We used that as WHY you should do business with Sears because there are a lot of hacks out there. SEARS is the BIGGEST HACK OF ALL
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