Sell Off Vacations |
| Canada, Ontario |
|
|
Consumer reviews about Sell Off Vacations |
|
Paula Domingues
|
Mar 8, 2012
|
Poor Customer Service
Selloffvacations in Ontario - POOR CUSTOMER SERVICE
I live in Quebec and have always booked with selloffvacations. However, last year instead of booking me at the solymar Barcelo, they booked me at the Arenas Blancas also with Barcelo, although on their website it indicated solymar. I was very upset but had no choice to go since I had already paid. I complained up to the manager and nothing was done. This year, for some reason, but NEVER again I booked with them to Lagunamar resort and spa in Venezuela. When I called I was quoted a price for a suite but as I am confirming all of this I lost connection. When I immediately called back, i was quoted a different price. I WAS SHOCKED. I e-mailed the manager, but she kept saying that she was in a meeting. Then, Jay, customer service calls me and quotes me another price but for 2 rooms NOT the suite. I thought I was getting a good deal and booked, but then realized that if I had booked online for 2 rooms, it would have been cheaper. When I e-mailed her regarding the price, she told me that they cannot do anything. I e-mailed her again and as of today, I have still not heard from her or anyone else from Selloffvacations. I recommend that people do NOT book from them as they are NOT customer friendly and do NOT give you the best prices. I travel twice a year and I am NOT spending another penny with them. POOR CUSTOMER SERVICE, NOT RELIABLE, FALSE ADVERTISMENT
|
|
pearl1
|
Feb 2, 2013
|
Price Drop Security
Booked a vacation for two weeks to Riu Merengue for $1,035 on Jan 20, 2013. On Jan 24th the price dropped to $975.00. I filed a price claim with Sell Off. After many e-mails and phone calls, I got a reply to say my claim has been approved.
The catch is:
Price drop is $60.00 per ticket but they charge a $50.00 administration fee. This is a total rip-off. We have been booking with Sell Off for 10 years- twice a year. In futrure I will book directly with the airlines (price is the same) . We will also let family and friends know of the mis-representation; "Price Guarantee/Security
|
|
Previous 1 Next |
|
|
