Shapell Homes |
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Consumer reviews about Shapell Homes |
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JoshWilson
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Feb 2, 2012
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Poor Quality
The customer service person (Peter) in the Gilroy area is plain rude. He doesn't listen to what we have to say. Once he is done with what he has to say, he hangs up while I was talking.
In general, if you have a problem that requires 2 hours to get fixed, they might consent to do the work and tell you it's a courtesy (making a favor). Otherwise, they will say no and we have no way to verify what the warranty entails.
Before we bought a home, we kept hearing Shapell are the best homes from friends and relatives. But they dont own a shapell home but also heard those rumors
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JoshWilson
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Feb 2, 2012
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Shapell "Homes of BAD Quality"
The customer service person (Peter) in the Gilroy area is plain rude. He doesn't listen to what we have to say. Once he is done with what he has to say, he hangs up while I was talking.
In general, if you have a problem that requires 2 hours to get fixed, they might consent to do the work and tell you it's a courtesy (making a favor). Otherwise, they will say no and we have no way to verify what the warranty entails.
Before we bought a home, we kept hearing Shapell are the best homes from friends and relatives. But they dont own a shapell home but also heard those rumors
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Michael Hartleib
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Feb 24, 2012
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Poor Quality
Buyer Beware Shapell Homes sold us our worst nightmare. Shapell “Pride Of Quality” I hope that your marriage can survive it. Our hillside is moving damaging walls, slabs, pipes, tile and more. We have had two major plumbing failures causing more than 100k in damage. We have water pouring in through our walls in several places each time it rains. When we ask General Counsel for Shapell Thomas Ingram to please fix our home he told us “that you have two choices live with it or sue us”. When we did they filed suit against me involving thirteen causes of action, all of which they lost!
This is the worst and most unprofessional company I have dealt with in my 49 years. I worked very hard to purchase our home in the once upscale neighborhood in Laguna Niguel called San Joaquin Hills only to have our dream home turn into our worst nightmare. Please visit our website for additional details at www.ShameOnShapell.com S.O.S. homeowner in distress!
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