Sharaf DG |
| United Arab Emirates |
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Consumer reviews about Sharaf DG |
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Sharf DG Victim
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Dec 11, 2011
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Poor Service/Sharaf is a Crap
I have to fully agree with this, Sharaf DG has the worst service that I have ever faced from a merchant. At all levels starting from their sales to the complain center. For God's sake even the complain center, which is claiming to record the calls. But regardless they are not doing their job or helpful. Which may imply that nothing is recorded and even if recorded no one is following from management, or even worse they do not care.
I bought a hard drive over a month ago and had some issues since the first days, but I thought it was my PC. Then after about 10 days or less it has totally crashed. So I took it for their customer support center. The adventure started there !!
There was no one in front me, just a guy at the counter and someone is following with him.
The guy next to him asked to take a voucher from the queuing system !! I took one, but for a surprise the system was not working and no number are showing on the screen, When I asked, they said it is out of order. Very funny.
Doesnt matter. I gave the hard drive and they promised to call the second day after they check with the vendor if to be replaced or repaired. This second day took 3 weeks. I went there several times during the 3 weeks, but in everytime, which had someone else at the counter, he can not locate the status of my drive and promised to call me the second day, which looks that this day never comes. On the 3rd week I called the complain center and they promised to take an action and this guy was so serious told me that he is sending the Ibn Battuta service center a tough email while Im on the phone. He promised to follow and call me on the second day ... again !!! ... looks that this second day is never meant to come !! ...
After a week, I called the complain center again for this lady called Cindy again promised to follow and kept calling the service center to check the status. after keeping me on the line for over 10 mins waiting, she comes back again asking to give her and hour and she will definitely call me before 9 pm. At 9:05 pm I called again as no one called and I was worried that she would go home and forget. For God's sake she forgot the whole thing and I have to remind her bla bla bla !!. Her answer was that ... oh the service center is not answering, better that you call them and follow !!!
My gooddness. Looks like a Sharaf DG gang thingy !! ... Any advice from anyone !!!. The best thing is to go and shout on all of them at their center and let every one knows the reality of their service.
What do you think?
Oh, yeah just for reference my service doc. no is SER/039437/2011 ... which none was able to locate !!
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manoj
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Jun 4, 2016
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Bad service
I bought an Mixer grinder from Sharaf DG , Sharjah (Mega Mall) 1st it was not starting then that small jar stuck to grinder i decided to complaint for all this mess but now its almost 14 days and still it is like this....,
so , if you have any other option never go to sharaf DG
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graeme59
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Apr 30, 2019
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Liars and cheats
Searching for replacement washing machine on 25/04/19 but advised by all stores that item is out of stock with the supplier. Went to Sharaf DG (BIG MISTAKE) They say item is available and will be delivered on either 28th or 29th. made payment on the condition that the washing machine will be delivered as stated on either 28th or 29th. Stress the importance of this as I have been without a machine for almost three weeks. Sales liar assures me that it will be delivered. Come midday on the 29th and no delivery I visit the store. Liar staff there tell me that the machine will be delivered that afternoon for sure. Spent another day waiting for the delivery that DID NOT ARRIVE!
So two days of cancelled appointments and social activities, OMR.169.900 taken from my account and no washing machine. Complete liar, thieves and cheats. Customer service is a joke. Has anyone ever received an answer or a call back from 22362758? I am on my way to Consumer Protection to raise a case against this company.
Avoid this company. They are taking your money for products that they do not have and will tell you anything to get your payment.
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