Shaw Laminate Flooring |
| United States, Colorado, Littleton |
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Consumer reviews about Shaw Laminate Flooring |
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JJ303consumer
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Aug 29, 2014
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defective intalation of Shaw laminate flooring by Direct Flooring
I think many of the issues discussed herein about Shaw defective laminate flooring really reflect defective installation and/or selection for the application. I know this probably is not help to those who already had Shaw laminate installed, but may help those who are considering it. You have to be really careful about the dealership/installation company you choose. For example, I used a flooring installer named Bryan McGlasson in Denver who advertises “30 years of experience” with Floor Covering Direct, Inc., Floors Free Inc., and Direct Flooring & Design Inc. of Castle Rock/ Highlands Ranch. I contracted for him to install laminate flooring in the ground floor of my townhouse in Littleton. Bryan McGlasson inspected and measured the location. I chose a style of flooring which Bryan McGlasson represented was suitable for this location, and (at the suggestion of Bryan McGlasson) paid extra for a thicker membrane of underlayment. I paid for such goods and services in full and, when Bryan McGlasson performed the installation, he failed to properly acclimate the flooring product after delivery and before installation. I notified Bryan McGlasson that floor was beginning to warp at the seams. A few months after being installed, Bryan McGlasson had the manufacturer (Shaw Flooring) send a representative who inspected the defective flooring, and declared it to be a total loss due to severe warping to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. A second credentialed flooring expert also perform testing on-site and determined that the flooring had warped to the point at which it was not usable because Bryan McGlasson failed to properly acclimate the product after delivery and before installation. The salesman/installer did not disclose to me at the time that they had lost their Shaw dealership rights due to non-payment and would not stand behind their labor or materials warranty. So make sure the product is suitable for your applications, and that your sales company is in good standing with Shaw for warranty purposes.
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Bkm
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Jan 25, 2017
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Rebuttal
REBUTTAL-Bryan McGlasson
As a business owner we can only strive for perfection and customer satisfaction. We have an obligation to defend such a negative review so that future customers of Floors Free Inc.have the facts on this matter. The facts are as follows:
John Zodrow posted on Google.com on December 17, 2016 a piece which claims that Mr. Bryan McGlasson sued Zodrow for online reviews which accurately reported that he confessed judgment on behalf of his former carpeting, flooring and tile company, Direct Flooring and Design, Inc. for poor workmanship and failure to stand behind his work and warranty after a he personally defectively installed laminate flooring in Zodrow’s condominium in 2011 due to improper acclimation of the product in which the client declined at the time of installation The posting also contends that the subject of Floors Free workmanship and warranties are a matter of general interest and readers of the posting should know the history and business practice of Bryan McGlasson and Floors Free, Inc.
First, the readers of Zodrow’s posting, if any, should know Zodrow’s history and practices as an attorney. Zodrow is a disbarred lawyer in several states. Zodrow was disbarred by Supreme of Colorado, the Maryland Court of Appeals and California Supreme Court in 2014 for a making misrepresentations to the Colorado Supreme Court, and knowingly filing false statements in the United States Bankruptcy Court for the District of Colorado. Moreover, Zodrow was convicted of a felony for doing so. It is a very unlikely that Zodrow ever be readmitted to practice law in any state, because his conviction for a felony for knowingly and intentionally filing false statements in the Federal Bankruptcy Court Colorado The Maryland Court of Appeals (highest court in the State of Maryland) also disbarred Zodrow for his conduct which the Court of Appeals stated was infected with fraud, deceit and dishonesty. Accordingly, Mr. Zodrow’s truthfulness and credibility is highly questionable with respect to the statements he made in his posting, as shown below.
Significantly and consistent with his conduct resulting in his disbarment as an attorney, Zodrow misstated the facts in his posting. Thus, Zodrow was never a customer of Floors Free, Inc., and consequently, has no personal knowledge of Floors Free’s workmanship and warranties, or indeed, Floors Free’s business practices. Therefore, Zodrow has no legitimate basis for claiming that Floors Free does not stand behind its workmanship and warranties. In fact, Floors Free has received many, many positive reviews of its workmanship from customers. The readers of Zodrow’s posting, if any, should also know that Zodrow’s posting is the only negative review Floors Free has ever received. Moreover, the court ruled in the lawsuit to which Zodrow refers in his posting that the lawsuit was not a matter of public concern despite Zodrow’s contention that the lawsuit subject is a matter of general concern.
Finally, Zodrow fails to state in his posting that he attempted to sue McGlasson personally in connection with his dispute with Direct Flooring and Design in 2012. The courts in Douglas County, Colorado and in Jefferson County, Colorado ruled that Zodrow could not do so. Furthermore, Mr. McGlasson was never the owner of a number of other defunct flooring companies as Zodrow claims in his posting.
Floors Free, Inc. has a sterling reputation in the flooring industry in Colorado, and has had many satisfied customers as evidenced by the positive reviews and customer feedback Floors Free has received. As noted above, Zodrow’s posting is the only negative review Floors Free has ever received, which in Floors Free’s opinion, is based on Zodrow’s vindictiveness towards Mr. McGlasson.
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