SHOPPERDISC.CO.UK |
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Consumer reviews about SHOPPERDISC.CO.UK |
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Sarahpd229
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Feb 17, 2014
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They are still stealing money Feb 2013
My husband and I feel quite duped by this company.
I have contacted them today to find out why they are taking money from our account without our knowledge and a very rude Swiss man told me that its because my husband bought me some lingerie from Figleaves.co.uk.
He basically said my husband had agreed to join their scheme and should have read the small print!
My husband remembers seeing something about saving money on future purchases from Figleaves, when he was paying, (back in December) ticking a box and being directed to another page to answer more questions, and deciding he didn't like the look of it, so abandoning the idea.
According to the somewhat rude Swiss man who answered the phone at Shopperdisc, my husband didn't untick the box, and thats all it took for them to dip their hands into our bank account every month since.
I have demanded a full refund of our money, as I explained we feel they have taken money without our knowing permission.
Apparantly because my husband hasn't used the service, he is able to refund us within 5 working days.
Well maybe he hasn't used it because he had no idea he had signed up to it anyway !!?
I have researched Shopperdisc and found many many complaints about them doing this to other people, it seems big companies like Figleaves, Interflora and Ryanair are knowingly allowing them to dupe their customers.
I for one will be avoiding their sites from now on as I do not feel they can be trusted.
I was also disgusted with the response I received when I called Shopperdisc themselves, the telephonist was quite rude to me, talking over the top of me and basically saying its all our fault and we should have read the terms and conditions....
the terms and conditions to WHAT?
As far as my husband was concerned he had agreed to nothing!
I think its pretty disgraceful Shopperdisc are continuing to get away with this, when they are being repeatedly told by customers like me that it is not at all clear when you tick the option to save money on future purchases, that you are in fact signing up to a scheme where they can take your money every month to get discounts on other things.
Shopperdisc know full well it's not clear, that's how they get your money, hoping you simply will not notice them helping themselves to your money every month.
Disgraceful.
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Shopper Discounts
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Feb 18, 2014
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Shopperdisc.co.uk
Hello Sarahpd229:
First, please accept our apology if the level of customer service you received when you contacted us was not satisfactory. Providing the highest level of quality customer service is of utmost importance to us.
Second, please be assured that it is not possible to be signed up for Shopper Discounts & Rewards based on data from a previous online transaction or by ticking or unticking a box.
Shopper Discounts & Rewards is a membership programme that provides great value to people who shop online regularly. Members can benefit from: an initial cashback cheque, a £10 monthly bonus, 20% off giftcards and 10% cashback at over 650 online stores. The only way you can become a member of Shopper Discounts & Rewards is by completing an online registration form where you need to input your name, email and postal address, and your credit or debit card details. After entering these details on the sign up page, you must also create a personalised password and then click on a "YES" button to acknowledge that you have read and agree to the membership Terms and Conditions and the Offer and Billing details. Membership is free for the first 30 days so that you can try it out, and after that it is £10 per month. On the sign-up page it is clear, and is mentioned at least four times, that following 30 days free of charge, your membership will cost you a fee each month - hence why you provide your credit/debit card details at this stage. We also send new members five emails within those 30 days, some of which serve as reminders of the membership fee. Members are free to cancel their membership at any time.
If you would like to review a copy of the signup page that your husband completed or if we can be of additional assistance to you, please contact our customer service team at 0800 731 9935 (this is a free phone number) or you can contact me directly at [email protected]. If you contact me directly, please reference this forum.
Kind regards,
Mary
The Shopper Discounts & Rewards Customer Service Team
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