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shopperdiscountrewards.uk

United Kingdom

Consumer reviews about shopperdiscountrewards.uk

JARUK
Aug 7, 2017

You can get your money back

You can get your money back but be prepared for a slow process.
1st: Cancel the direct debit immediately at your bank and ask to be put through to card fraud dept. Explain the unauthorised debits to them and supply any evidence they may require, in some cases they may be able to refund up to 14 months and claim it back directly from shopperdiscounts.

2nd: Contact them: Email: [email protected]
Call: 0800 731 9935 (Mo​n - F​ri 8a​m - 8p​m, Sa​t 9a​m - 4p​m), tell them why you wish to cancel(eg. wrongfully signed up)and that you have cancelled future withdrawals from you account and require a full refund minus any monies returned to you from your bank. Inform them that you will be keeping copies of all correspondence with them to pass onto Trading Standards and Solicitors should you not receive a satisfactory outcome and full refund. They will need information re the account which you need to start the refund process, this includes account holders id number(which you probably wont have), name, email address and bank details. They will offer an immediate refund of 3 payments and send you claim form(email with information not an actual form) to have balance refunded, reply with the relevant answers, it would be advisable to give them you International Bank Account Number(IBAN) this is needed for international money transfers and can be found on your statements or from your bank. I didn't know about this and it slowed down my own refund which was quite frustrating as they would already have had that information in the first place to obtain money from my UK account.

It will seem like a long drawn process with obstacles being put in the way such as a 5/7 working day wait for each email response time and 7/10 working days for monies to appear in your account also the information on how you you would have had to jump through hoops to complete enrolment onto their scheme, which, if like me you had know idea how you ended up being duped by a third party company not even related to the original purchasing company of your transaction. I am happy to say that after 3 long frustrating months I eventually received a full refund totalling £1,000.00+ back into my bank account, so persevere and don't give up, this is your money and your are fully entitled to get it back no matter what.

Good luck,
JARUK

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