Silestone Quartz Surfaces |
| United States, Minnesota |
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Consumer reviews about Silestone Quartz Surfaces |
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JoMar4552
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Feb 27, 2012
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Does not honor warranty against defects!
We purchased a Silestone counter-top called Vanite, which is a trademark name of the manufacturer Vangura. The purchase was made on November of 2010, through IKEA. Yesterday (Sunday, February 27, 20120), while cleaning the counter-top after breakfast, I noticed a 1/4" circular spot on the surface that I could not remove by cleaning. I tried several times to remove the spot with recommended cleaning materials, including a cleaner developed especially for Vangura, for use on products engineered with Silestone. Needless to say the spot could not be removed and further examination with a bright light indicated that it was in fact, no ordinary spot. And it wasn't going to be removed by normal cleaning procedures recommended by the manufacturer. The counter-top has never been exposed to any of the conditions that would void the warranty. So imagine my surprise when I called Vangura only to be told that it would cost me $92.00 per hour to have someone come out and check on the spot. The representative I talked to said I should try using a combination of Bar Keepers Friend and lacquer thinner to try and remove the spot before she sends someone out. She warned me that it might take several hours to fix this spot because it's not covered under the Limited 15-Year WARRANTY. I tried explained once again that it was not a spot that could be removed by mere cleaning. The spot is void of surface material, lacks the sheen of the surrounding polished surface, and appears porous to the touch. So, I'm going to hold back on her recommendation to try Bar Keepers Friend and lacquer thinner unless I can get that recommendation in writing. I can tell by my initial contact that it will take a great deal of time(Patience) and hoop jumping(Persistence) to get these people to honor a warranty. I'll keep you posted.
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PMacy
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Feb 27, 2012
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Does not honor warranty against defects!
Interesting. Before I "signed off" on my counter, the installers came back to deal with "imperfections" I'd noted. They actually "sanded" them away and told me the top isn't just a "finish" but goes all the way through. So when I've had spots similar to what you describe, I've taken a counter cleaner and my scrubbie to them and they've gone away. Have you been that aggressive with them yet?
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JoMar4552
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Feb 29, 2012
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Does not honor warranty against defects!
Hi PMacy,
When you asked, "Have you been that aggressive with them yet? Did you mean the spots or the people who are not honoring their warranty?" Yes I have been aggressive with a scrubbie and a can of Bar Keepers Friend. As I said before; "The spot is void of surface material, lacks the sheen of the surrounding polished surface, and appears porous to the touch". I do have a little expertise in the area of cleaning hard surfaces. I was a working partner in a residential and commercial cleaning company for 10 years. My responsibilities included the maintenance care and cleaning of hard surfaces of floors, counter tops, etc, for both commercial and residential accounts. You name it, I cleaned it! And when I ran into spots that I couldn't remove with conventional cleaning solution methods, it usually required a more aggressive procedure. That is why I agree that sanding will probably resolve this problem too. However, the spot on this counter top is a manufacturing defect. No one should have to pay $92.00 an hour to have someone come out and try to convince me that a defect is not covered under the 15 YEAR Warranty they hyped when they sold the product to me. If the the top isn't just a "finish" but goes all the way through as they claim, then my installer should not have a problem doing the same thing your installer did. Except this spot did not show up until one year after the counter top was installed. Vangura will try and slough off their responsibility to honor their warranty by claiming that we dropped something on it. Or we exposed it to thermal shock, or a myriad of other things they predetermine in their warranty exclusions. Businesses historically try to avoid covering warranty claims. I was hoping Vangura was different. They came highly recommended. They seemed like a good company to deal with. But hey, that was before I payed them six grand. Thank you PMacy for your input.
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bcsan111
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Dec 19, 2012
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Certified Silestone Installer (Nancy & Larry Harrelson)
The person that installed our Silestone Kitchen Counters claimed to be a Certified Silestone Installer but after 4 months of completing the work, we can not get a registration warranty number from the installer or any proof of purchase to have if we ever need to file a claim. Who do I report this installer to?
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George Taliadouros
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Nov 4, 2013
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Silestone counter top
Silestone: If you can’t take the heat, get out of the kitchen!!!
About three years ago, my wife and I purchased Silestone as our newly remodeled kitchen counter top. What attracted us to this product was the nice look of the stone and the fact that it was durable (as we were told) to sustain all chores and hardships of kitchen work. Little we knew that this item would turn out to be a big disappointment regarding its ability to perform in the kitchen, as kitchen work was intended to be.
About two years ago, I rested a “hot” pot of rice on top of the stone for about 5 seconds, just long enough to switch holding hands. Upon lifting the pot off, I noticed that there was a large mark left on the stone, obviously from the hot pot. For over a year and half, I had been trying to get a technical expert from the manufacturer to visit me and check the mark out, hoping that I would be properly advised for repairing it. Getting anyone to cooperate was unbelievably difficult. When I finally received word from someone from the “manufacturer”, it was very negative and unprofessional, as they stated that there was nothing that they could do to fix it, and that was with an emphasis that spelled out “I don’t care – too bad”. They stated that the problem was related to a “thermal shock” and thus any guarantee was voided – the warranty means absolutely nothing, as they find ways out of it. I think that this is ironic, since a kitchen use includes hot items placed on the counter top, and particularly when I was told that it would be fine for this type of use.
I am very disappointed about the quality of the product and also with the way my problem was handled by the manufacturer. Buyer be aware, stay away from any Silestone products. This product is not suitable for any kitchen functions. Do not spend your money, as it is not that cheap and they do not do what they are supposed to do in an active kitchen environment. It is a total rip off!
After all, if it can’t take the heat, it should get out of the kitchen!
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Marooze
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Jul 4, 2018
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Dulls Fast
We purchased the Marquina quartz, from Silestone. After less than a year, 5 months not home, it's got several dull areas. We use mild soap and warm water to clean and dry after each cleaning with a towel, microfiber and regular. I've tried a little vinegar and water mix, ( 3 drops of vinegar to a gallon water), still dull. It shows each and every water spot, dish and glass rings. We've done this to sell the house, and this is unacceptable for the money spent!! Next time, not purchasing Silestone!!
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serjstep
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Aug 13, 2020
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Dont but Silestone from Cosentino
Only, 3 years old and i have reached out to Cosentino(parent to Silestone product) twice for chips and cracks.
Answer is chips and cracks are not covered by our 25 YEAR warranty. CAN YOU believe it?
Counter top material that chips on all edges on regular use. And really unknowledgeable field reps.
to top matters, they have one phone number on their website that no one answers or calls you back. All roads lead to Rome and same local person at the end says NOOOOOOOOOOO.
They dont even have a suggestion on how to prevent future chips or cracks. Our cracks are big and getting bigger.
I am looking to sue them either in small claims court or gather enough folks to start a class action suit.
Anyone interested?
email me if interested please.
[email protected]
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