Sirius XM |
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Consumer reviews about Sirius XM |
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lfevansjr
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Mar 19, 2012
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Lifetime Membership Trap
I purchased a lifetime plan with XM Radio in August 2010 for my car and paid $499.99. I traded my car in a year later, and XM allowed me to "transfer my lifetime plan" to another car -- but charged me $75. They referred to this as a "radio swap". Recently though in March 2012, I made another trade-in, but this time XM Radio said I was not permitted to transfer my lifetime plan at all -- not even for a fee of $75. The new self-made policy is that no lifetime transfer is permissable unless the radio is stolen or defective, nor is a pro-rated refund an option. In summary, I paid almost $600 to XM Radio over a 1.5 year time period and cannot get my money back. I thought lifetime plan meant that the consumer will receive XM radio for a lifetime -- but that is not the case. If I had known that the lifetime plan meant that you received services only for one vehicle in that lifetime, I would not have paid that much money for it. The XM Supervisor was unphased by the consumer being ripped off.
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Kim1
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Apr 11, 2012
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Sirius XM is a fraud
I am Sirius XM's subscriber since 2004 and all this time they kept promising things and never did any of those. I recently bought a smartphone and couldn't access my account, apparently phone access is for an extra price! It's really strange since they shouldn't be concerned how I access the Internet.
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Tangare
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Apr 22, 2013
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poor customer service
sirius xm is the worst auto audio company ever! Their customer service is horrible, they don't honor their customers and don't want to take a responsibility for their own mistakes. Beware and better don't use their services
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