This is a scam

I have 2 websites, and they are always offline !! As soon as i complain via chat, - both website work for an hour, and then again, they are offline. Every single day this does happen, but they keep charging. Me as a reseller off there program, i am getting the lawsuits for there clients. I can't contact them, they always responding via chat that everything is ok, but this is not so, the websites are always offline