Smart style in Walmart rymal east

Rymal east , Canada, Hamilton

Unbelievable bad experience

I had an unbelievable bad experience. The stylist Jenny was so aggressive and verbally abusive. She roughed up my kids during the hair cut and couldn’t stop swearing in front of the kids.
I arrived at 7:15 to their shop which closes at 8 pm. She agreed to take both my boys in. Then after 30 min and while cutting my first son’s hair she start becoming visibly frustrated and angry for unclear reasons to me. She became increasingly impatient and rude when she started cutting my second son’s hair. She flatly refused to use scissors as I requested and she used the trimmer against my wishes. She was roughing up my little kid and aggressively adjusting his head position. It was obvious that she was taking out her unjustified frustration on my son who I thought was terrified at this point. She said that I should be thankful that she is wasting her time cutting my son’s hair. She told me that I should have come earlier. At the cashier she started arguing with me about the price of my oldest son’s haircut. She accused me of lying about his true age in order to save a few dollars. She said and I quote “ I am not doing this shit for free and it is not a charity”. I insisted that she take a look at my son’s health card to confirm that he was 10 years old but she repeatedly refused to look at the health card. She threatened to call the police if I do not pay At this point my kids started to cry. She then called a woman who she claimed was her manager. This manager in turn told me to stop talking and that she did not want to hear the story. She said that she will charge me the price of a kid’s haircut this time. So the manger herself was apparently no better than her worker. It was a surreal experience to say the least. Totally unacceptable and unbelievable. I have never seen or heard anything like this in my life.
I could not help but wonder if her unruly behaviour was based on discriminatory reasons as I wear a headscarf.