Southwest Vacations/southwest.com |
| United States, Ohio |
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Consumer reviews about Southwest Vacations/southwest.com |
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AngRM
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Mar 3, 2012
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Disney Ticket Scam
I am in a similar situation with Southwest Vacations. It is in regards to a hotel room that I booked through them. It was advertised on THEIR site as having a full kitchen and a hot tub. I booked six months in advance. A few weeks prior to travel I am told by a booking agent of the Sheraton that Southwest Vacations doesnt book that type of room! I had her go to their website and she was floored! Southwest's horrible customer service department is angry with me as I had to call every day ( they had booked the incorrect dates as well and blamed it on the Sheraton). SW Vacations will not allow me to cancel the room and keep my flights even though they are the ones who violated the agreement. I was forced to purchase a rental car and the trip has now cost us several hundred dollars more than we had planned. They SHOULD be investigated. I have filed a complaint with the AGs office, the BBB and several other agencies. I think anyone else who has fallen victim to their shady advertising should do the same. It is a huge scam. Southwest Vacations is a branch of Mark Travel Corporation.
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AngRM
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Mar 3, 2012
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Disney Ticket Scam
The absolute worst in customer service.
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