Standard Chartered |
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Consumer reviews about Standard Chartered |
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Paul Vance
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Jan 17, 2012
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Amnesty Program
A pending app does not relieve you of your obligation while it is still pending, especially since there is no guarantee of approval.
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twishi
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Jan 17, 2012
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Amnesty Program
yes i know that, but what i am trying to explain here is that i feel that my application wasnt forwarded at all. the reps calling me have no idea that i even have an application with them. once i inform them that, they can immediately respond that i did not qualify. how can they know the result if they even dont know about it in the first place. now they are asking me again to pay at least P5000 to qualify again, for the third time, for the amnesty program. i have been in touch with them for the past months asking for any kind of payment assistance as i want to end my obligation with this company. i thought i finally got it with this program but they are just giving me the run around.
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Julius Reparado
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Dec 4, 2012
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SC/GENPAC collecting agency
My wife with an acct no.9608-0222-5018-9769 had been good clients of standard Chartered for more than 5 yrs,Unfortunately due to some illness in the family that need financial support and some business setback, we have been trying to apply for restructuring of our credit cards and ez loans, since first quarter of this year, but unfortunately we are always denied, last september one CHENYLYN told us to pay a certain amount for endorsement to the program but after that, first they deny having employee with that name, later the manager confirm they had this employee but they dont allow me to talk to her with a lot of reason, last August a certain JEFF LAS TIESAS s advise us to pay more than 13,000 and we will be informed what are the requirements after payment. and our acct. will be endorse for a program, the next day some rep called up and seems doesnt know anything, what hes after is for us to pay another payment, isn't is ridiculous. My wife already send a letter to GENPAC authorizing me in her behalf to for she is working in a college academ and calls are not allowed during working hours, But our GENPAC rep is constantly calling , humiliating and embarrassing my wife with words no one can imagine, My wife is now suffering from depression and there are nights she is banging her heads against the wall. Last Nov. 26 we had talk to MARITES PETATE under the Manager Name MARY JOY BAYLON
she offered us a discounted program payable with in six months we have paid 16,300 php and send the letter for discount the same day , the next day until now reps are constantly calling my wife without knowing our latest agreement and this one
aggravate her depression, Until now we are still waiting for the response to our e mail at [email protected] last Nov. 26 But it seems we will suffer the same fate, I begging to standard Charter please transfer our account from GENPAC to other collecting agency, I am exerting all effort to pay our obligation but seems GENPAC leading us to nowhere, STANDARD CHARTERED please try to reconsider GENPAC us your collecting agent here in the Philippines. They really sucks
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thatsho
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Sep 6, 2013
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Forex service
Dear Sir or Madam
This is Mr. TAT MAN HO (or HO TAT MAN) from Hong Kong. I have been enjoying your bank services since 2001. At that moment, I had engaged with home loan mortgage of over HK$ 1million in the Hong Kong branch of your bank. Since then, I have upgraded my service level to Preferred Banking, Excel Banking and the recent Priority Banking status. Currently, I have overall exceeded HK$ 1 million investment capital in your bank account, comprising of a RMB Fixed Deposit of RMB 0.3 million, two Premium Deposit Fixing of around HKD 0.6 million, plus a private company bank account.
I am definitely your loyal customer and I vote your bank as my most reliable one because I have devoted majority of my investment and financial service through your bank. However, a recent incidence has turned me down:-
Transfer of THB 3.1 million equivalent for the purchase of property in Bangkok.
In May this year, I visited Bangkok and had located at least 3 condominiums to be purchased for investment purposes. All of those will be leased out for rental income. I will complete the deal of the 1st one in September and the other 2 before year end. Owing tothis, I have contacted my International Relationship Manager, Mr. Chui for advice. With his referral, I get to know Ms Ariya Charoenchaidet, the Customer Relationship Manager in Thailand.
In early August, Ariya briefed me about the account opening procedures in Thailand. She emphasized that I have to transmit the money to Thailand in foreign currency, of the amount exceeding THB 3 million equivalent before September 2nd (the expiry date of my Thailand VISA), as according to the Foreign Exchange Regulation in Thailand. I had requested a copy of therelated bank policies and the application forms that I had partially filled, for my reference. But Ariya rejected my request on the basis that those forms were not completed. Instead, she promised to give me the completed form once the bank account has been opened. At the moment, I was somehow a bit hesitated but I valued your bank as my reliable bank, hence I took her advice.
Cheating on the Priority Banking Rate (HKD to THB).
I have high concern about the conversion rate (HKD to THB) as I repeated to Ariya. Ariya stressed that, as the Priority Banking customer, I can enjoy a much better rateover the normal counter rate. Taking the rate on August 9th as reference, counter rate = 4.00 and priority banking = 4.03. Moreover, I can keep the foreign currency in the bank account for 7 days, in order to wait for the best conversion rate. That sounds reasonable to me, and hence I decided to rely on Ariya's advice.
On August 26th, the date before my fund to be transferred, Ariya quoted me the counter rate of 4.08 and priority banking rate of 4.13 (1.2% higher). Compared with the rate offered by Siam Commercial Bank, it was an attractive rate. With this illusion, I transmitted the money to Thailand the next date.
However, as per Ariya's email on August 26th, shesuddenly pushed me to finish the conversion before August 30th, and maintained that this is according to foreign exchange regulation in Thailand. Otherwise, my account cannot be opened.
On August 29th, after the fund in HKD has been transferred to Thailand, Ariya broke her promise to offer me the best rate, instead she could only offered a poor rate of 4.115.
On August 30th, the last date of conversion as per whatAriya mentioned, she could only offered 4.10 (only 0.18% higher)as the priority banking rate while the counter rate is 4.0925. Checking with the SiamCommercial Bank, the rate should be 4.12. She pushed to accept this poor rate on the ground that my account cannot be opened. With this unfavorable rate, my estimated exchange loss would be around THB 16.000.
Misleading about the Foreign Exchange Regulation in Thailand.
Upon checking with the Foreign Exchange Regulation of Thailand by Central Bank, (http://www.bot.or.th/ENGLISH/FOREIGNEXCHANGEREGULATIONS/FXREGULATION/Pages/ExchangeControlLaw.aspx), there is no such rule to request the foreigner must convert the transferred foreign fund into THB before the VISA expired. Instead it is open ended.
I believe I was strongly misled by Ariya and your bank. It was a serious misstatement (to a certain extent it is business fault). I am not sure if it is a trick to make a client to commit an unfavorable conversion rate under the time pressure. I believe what Ariya told me because I am confident with your bank service. If I know there is no deadline as per Thai regulation, I will not be misled to complete the conversion on August 30th, while the conversion rate is the most unfavorable!
Table showing my loss on the exchange rate
Standard CB - Standard Chartered Bank
Siam CB - Siam Commercial Bank (http://www.scb.co.th/scb_api/)
Date
Standard CB counter rate
Standard CB priority rate
Siam CB rate
Variance
26/8/2013
4.08
4.13
4.097
25,697
28/8/2013
4.12
4.14
4.135
3,893
29/8/2013
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4.115
4.125
(7,787)
30/8/2013
4.093
4.10
4.12
(15,574)
** My transferred fund HK$ 778,700
ref: http://www.scb.co.th/scb_api/history_exchange.jsp
I deeply disappointed with your service. Being the loyal customer, I have confidence in your service but this experience is a bit shocking to me. Could you investigate the whole case for me, and if possible, I am always willing to provide more information not limiting to the email correspondence, for your reference.
I am now frustrated on whether to continue to take your service, or to withdraw all my current investment capital in your bank, especially, my plan to purchase 2 more properties in this year.
Looking forwards to your feedback.
Regards
Tat Man Ho
Email: [email protected]
tel: 852-81022210
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