Starhub mobile service |
| Singapore |
|
|
Consumer reviews about Starhub mobile service |
|
redress.me
|
Feb 6, 2012
|
Overcharges of billing for Starhub mobile
I have forwarded the story to Redress.me. Hope you will get the recourse you needed. Here it is:http://redress.me/view_post.php?pid=1923
|
|
John Lee19719
|
Mar 15, 2012
|
Overcharges of billing for Starhub mobile
I also got a starhub mobile bill today on 15 March 2012.
I am a smart 300 plan which means that I have 300 mins or 5hrs of talk cock out going call locally FREE.
To my surprised the total usage for out going call from last month was over 356mins which means i exceed 56 mins.
They bill me for this 56 mins...Though the amount is small but it is not the issue.
The issue is I did not use this phone for 3 weeks becos i was overseas and used company phone.
So how in the world did i clock more than 300mins...Also I am not a high user for the past 10 years..
We all know our selves don't we...my monthly usgae for out going and incoming combine never exceed 200 mins..
Cos noe adays we uused whats app, viber and so forth...are we that stupid to used line ?
I call SH and enquire about this discrapncies, they told me to solve this is to subscribe to $5 montly subsciption fee to see the call log..
For what !!! why should I subscribe to this if I knew myself that I don used so much out going call.
It does not matter who i call, so long i don't exceed 300 mins which I don't .
This happen to me also in Nov 2011 which shows that i used ougoing about 630 mins...SH waived it for me aand I thought this was a one time affair..But now having this 2nd incident, I think my number is compromised...what did SH advice me...they asked me to subscribe to monthly call log to mintor..How rridiculous this is...vomit blood...
|
|
Previous 1 Next |
|
|
