haven't received my order

I PLACED AN ORDER FOR CLOCK FIT-UPS QWITE SOMETIME AGO , MY DEBIT CARD WAS CHARGED RIGHT AWAY,
BUT HAVE YET TO RECEIVE MY ORDER . (CALLING THE PHONE NUM. FROM THERE WEB-SITE GOES UN-ANSWERED
908-2040095). FROM ALL THE REVUES& COMPLAINTS I'VE BEEN READING ABOUT THIS WEB-SITE THERE RIPPING
A LOT OF PEOPLE OFF. HOW ARE THEY ABLE TO DO THIS?? THEY SHOULD BE SHUT DOWN!!