Pathetic customer service

Dear Mr. Vivek,

Firstly, please accept our sincere apologies for the inconvenience caused to you. If you could kindly mail us at feedback@sterlingholidays.com with your full name, customer id, contact details, and nature of issue, our Customer Relations Department will get in touch with you immediately and sort out the issue. Thanks for taking the time to let us know about this problem. We look forward to hearing from you.

Regards,

Team Sterling