Stevesblinds.com |
| United States |
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Consumer reviews about Stevesblinds.com |
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Steve Katzman
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Dec 15, 2011
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Poor customer service and product not as described
Dear Colleen,
You are defintely right. We had an incorrect image on our site. I sincerely apologize for the way in which your situation was handled. To compensate you for your troubles we have issued a full refund and if you reselect another color we will remake the new blind at no additional cost.. Have a nice holiday, Sincerely Steve Katzman
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ColleenD
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Dec 17, 2011
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Poor customer service and product not as described
I received an email from Steve yesterday. I have also received a refund back through my PayPal account. Thank you Steve for addressing the issue.
I see that the website has been updated with the correct image. I understand that even the best companies can have issues and make mistakes but it is how they handle and correct the issues that matters.
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madeline nagle
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Jan 2, 2012
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Poor customer service and product not as described
Dear Steve Ia'm very disapointed to hear the Prices. you give on the internet, are not the same as your sales lady. I wanted to order 2 blinds, it came to $131.52 with no valence Your rep said i will have to pay $211.49 for two. It does not say so in your add. It also says MONEY back Guarantee. Your sales rep. said no Money back guarantee She wanted me to pay $75.00 shiping it does not come up in my order. It says ship FREEWhat is going on with your advertisment dept. They say and show one thing, and the Rep. says another. Madeline Nagle [email protected] maybe i shouild sent it to facebook and let them decide.
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