Sun Cellular |
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Consumer reviews about Sun Cellular |
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Joi young
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Feb 6, 2012
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Internet Connection
If NTC ignoring our complains? Who else can help us?
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Witribe's poor connection
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Feb 17, 2012
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Internet Connection
I have the same issue with wi-tribe. I used to live in a condo and when I moved to a regular apartment I could not connect considering that the site is just a street away, and I was told that there are several more around my area. They visited my place one time and the technician confirmed that the signal is poor and was told that new sites are being put up, I just need to wait for three months. I can only use the internet near the window and sometimes I needed to search for a signal. Finally, there were days that I could not connect, complained several times to their customer service and was told that I would receive a call withing 24 hours, 36 hours have gone but no call. I was even told that I could not get a good signal because there are buildings around my place, what a lame excuse considering that i used to stay in a condo surrounded with buildings when I first used their service. I called again but they told me the same thing. I asked for bill adjustment since there were days that I was not able to use the internet, no connection at all, they said they will forward it to the person in charge. Days and months passed no bill adjustment. As a customer I felt that I should demand for quality service first before I pay. I did not pay until they pulled out the gadget. These days an atty. ampong is bothering me through text and calling me between 8-5 asking me to pay my bill. I think it is unfair for consumers; why pay for poor service? and these companies threatens to sue me for what for not paying por service. WI-tribe SUCKS..
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