Terrible experience

I purchased a grill in June 2007 i needed to replace the burners by march 2011 but i was told the parts weren't available i continued to call throughout 2011 and was unable to ever get the necessary parts which were covered under the warranty its now march 2012 and i am still looking for the parts even though the warranty has expired, within the next month i will get my parts or i will purchase a better product.