sutera auto johor

017-7686402/02-97262791
Malaysia, johor

warranty claim

TO WHOM IT MAY CONCERN

I AM SURENDRAN CAR OWNER HONDA ACCORD JNN 4040,I VERY DISAPPOINT WITH SUTERA AUTO JOHOR SERVICE TECHNICIAN & ESPECIALLY QA TESTER.
I BOUGHT MY CAR ON JUN 2012 AFTER 2 MONTH MY CAR START JERK WHEN BRAKE AND STEERING SHAKE,
THEY REQUEST ME TO DO HIGH SPEED BALANCING ,THEN SEEM THE ISSUE STILL SAME & I ALSO COMPLAIN MORE THAN 5 TIMES ABOUT THIS ISSUE & I ALSO CAN FEEL ENGINE MOUNTING PROBLEM BECAUSE MY PASSENGER SEAT DASHBOARD SHAKING TOO.WHEN THEY CHECK.THEY JUST DO SKINING,FOR DISK ISSUE & AFTER 3MONTH THE SAME PROBLEM COME UNTILL MY WARRANTY EXPIRED . EVERY TIME THEY ONLY SKINNING THE DISK NEVER CHANGE UNTIL MY WARRANTY EXPIRED ,THEY REQUEST
TO CHANGE THE DISK PART ,UNFORTUNATELY MY WARRANTY CLAIM END & I NEED PAY.

2ND CASE I ALREADY TEST DRIVE WITH TESTER SINCE 2012 ABOUT THE ENGIN MOUNTING ALSO SHAKE
WHEN IDLE TIME,BUT THE TESTER ALWAYS GIVE REASON THAT NORMALBUT I CAN FEEL THE DIFFERENT BUT TESTER JUST CLOSE CASE. BECAUSE I NOT SATISFY WITH THEIR SERVICE ,I BRING CAR TO NEW ERA IN SEMENYIH,THE TECH& TESTER WELL TRAIN ,WITHIN 1 HOUR THEY SHOW ME MY ENGIN MOUNTING BROKEN LONG TIME THAT WHY SHAKING .I WONDERING HOW SUTERA AUTO JB TECH& TESTER CANNOT FIND OUT ROOT CAUSE WHEN MY CAR UNDER WARRANTY .ALTHOUGH I TOLD THEM MOUNTING PROBLEM.
IN THE NEW ERA ALSO THEY TOLD THE CAR JERK WHEN BREK ALSO CAUSE
DISK BRAKE,AND NEED CHANGE. I NEVER MISS MY SERVICE IN SUTERA BUT WHY SUTERA CANNOT WRITE INCIDENT REPORT & CHANGE THE PARTS EARLIER.
ONLY 2 REASON . THEIR TECHNICHAN TEAM NOT FULLY TRAINED TO HANDLE OR
SUTERA TRY HIDE THIS ISSUE TO CUSTOMER & DELAY IN CHANGING NEW PARTS.
I HOPE HONDA MALAYSIA CAN LOOK INTO THIS PROBLEM SERIOUSLY AS WE ARE LONG TERM HONDA SUPPORTER.
I WANT HONDA MALAYSIA CHANGE MY DISK & MOUNTING ISSUE AFTER REVIEW ALL MY FEEDBACK TO SUTERA AUTO JB BEFORE ,BECAUSE THIS ISSUE
START SINCE I BOUGHT THE CAR.