Swinton Insurance |
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Consumer reviews about Swinton Insurance |
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Mick 62
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Dec 23, 2011
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Bad service
I used a broker with whom I had excellent service for 25 years who sold out to Swintons. Then the trouble began. Although I had recieved a renewal notice from the previous broker Swintons rang to say they needed my bank details for direct debits. This I provided. The call was on the last day of buiness before Xmas giving me no chance to make alternative arrangements.However when the paperwork arrived the numbers were all different and the interest rates and charges were very high. I made it clear that i did not wish to preceed with the installments and in fairness they took no money over and above the cash cost. I was alarmed at the list of threatened penalty payments which was included with their documents which appeared to be outrageous.
I have since moved my insurance business to another company where I have obtained better service at far lower cost. However when the last policy came up for renewal I recieved paper work from Swintons indicating a) that they had renewed the policy and b) that they were going to direct debit my account with the usurous interest rates and charges that I had made clear to them previously I did not want. c) when i checked my account I found that they had taken a small sum already for a breakdown policy I had not to my knowledge taken out and certainly had never authorised ny payments. I do recall an unsolicted call about 10 months previously when a very insitant young man from Swintons tried to give me a free policy for something and was after my bank details but he was told finally and fiercly to go away. There were several silent calls from a Yorkshire number recently which I discovered to be related to Swintons. I am promised a refund by cheque, they cannot refund my account directly. I await the payment with no great expectation of it arriving, but will live in hope. The main policy I am assured is cancelled and no payments will be taken. It was more than twice the price of the cover I obtained through the Co op when all their charges were included. Do not have any truck with this companyt
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xrayspex
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Feb 14, 2012
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taking money from my bank illegally
They just took over £80 from my account without permission. I have complained to my bank who have kindly reimbursed me the money and are now taking it up with Swinton. They don't care about their customers and I would urge everyone to steer clear of Swinton as they seem to play by their own rules - what they don't seem to realise is they will eventually come unstuck!!
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