TD Auto finance

I’ve been having multiple concerns with this company. TD auto finance lacks compassionate and attentive customer service agents.
They created multiple mistakes on my account and charged hundreds in late fees.
I enrolled in auto drafted monthly payments, for the past 6-7 months I had nearly $1000 removed 1st week of the month. As an consumer, I was doing my part and thought I was paying on time each month. Few months later, I realized they submitted a payment to the principal instead of the monthly payment; causing each monthly payment after late.
When I would check online my statements, NEVER, did I see a late payment fee. I was never contacted by mail nor phone of my “multiple” late payments. But every month, TD AUTO bank would auto draft about $1000 on time.
I would had never known until recently I called to make a phone payment. During the conversation with the customer service agent, she stated I had about $300 in late payments and was extremely impolite.
I asked for a supervisor and she hung up.

I called back and was told it would be taken care of.

Three days later, I noticed TD AUTO bank drafted ANOTHER payment from my bank.
Upset, I called customer service and asked to speak to a supervisor. Female on the line deny my request and said supervisor can’t help me.

Overall, she said it was my fault for not noticing my account and late fees can’t be removed. My credit score is ruined thanks to this company.

It’s unbelievable that these banks exists and the customer service agents that are brutal and heartless without empathy to try to help.

This company does not care. They are money hungry, charge excessive late fees without noting them as that. They donot attenpt to contact you if you are “late”, instead they leech on to adding up these fees.

This is TD Auto finance wrong doing, I did my part as an consumer and respectfully paid each month the amount I agreed to for a year , to this date.
This bank ruined my credit score, robbed me in payments, and fees. Mistreated and lied to me through their employees. Employees who wrongfully wrote incorrect notes on my account and misleading falsely what I had said in previous conversations.

Please do not do Buisness with this bank. Share my story. I am not the only one with the same concerns. Do your research and stay away from this unlawfully bank.