TDW Closeouts (The Discount Warehouse)

United States, Florida, Sunrise
https://www.tdwcloseouts.com/

Receiving the wrong merchandise and TDW not making it right. They're SCAMMERS!!

On March 18, 2019 I purchased a truckload from Diana for $8390 that was suppose to be 36-40 pallets of Kohls kitchenware, housewares, general merchandise and a "few" Xmas items. These were suppose to be overstock, shelf-pulls & customer returns. When Diana mentioned Xmas items, I was perfectly clear with her when I told her I didn't want the load to be heavy with Xmas. She guaranteed me it would not be, but would have "a few" xmas items here and there. I was okay with that as that is normal for this time of the year. I paid the cost via wire transfer. After Diana received the money, she sent me an email with an attached Agreement for me to sign. I read it over and called her back to say I wasn't happy with the wording, since the word Salvage was used. She stated that the same form was used for all purchases no matter what the load was. Dummy me believed her and signed it. Her script is obviously well rehearsed and executed. Fast forward to delivery day. What I received were 36 pallets of xmas junk!!! Strategically placed in each pallet was ONE broken non-xmas item. When I called Diana, she said that it wasn't her fault that there are "dumb workers" at the warehouse where the pallets came from. She said she would discuss this with Kohls. (buying time) The next day, she became defensive and said there wasn't anything she could do because it was Kohls fault. I reminded her that I was her customer and not Kohls' and that she needed to make things right with me and deal with Kohl's on her own. Each time I spoke with her she would ask for 2 days, then 3 days, then next week to get things fixed. Result was just more BS out of her mouth. I sent her numerous pictures of the broken merchandise and she would say things like "I know. Believe me, I know" (I have a recording of her saying this). She offered me credit on another purchase. I informed her I would never purchase anything from her again. Then she added $1000 refund to the solution. I reminded her that I paid $8390 and all I got was garbage. She told me that maybe I needed to go through things and "make them look nice" so I can sell them. I told her there was no way to make these items look nice because they are broken or missing parts. I asked multiple times to speak to the owner, Mr. Raphael Shabtai. Diana always said that wasn't possible. So I sent Mr. Shabtai a message on facebook. Within 5 minutes of sending that message Diana called me and not happy that I did that. Mr. Shabtai didn't even have the decency to answer my message or call me (I sent my number in that message). Since this has happened to me, I did some deep searching(yes, I should have done this prior to purchasing) and have found out I'm not alone with these same complaints. All their positive reviews are from fake accounts with fake profile pictures. I even discussed this with Diana and she laughed and told me it wasn't true but some companies can pay to have positive reviews placed for the business. Hmmmmmm. I am devastated by this whole ordeal. Being scammed is bad any way you look at it but for this amount is causing me great financial stress. TDW Closeouts (The Discount Warehouse) should not be allowed to do this to anyone anymore