Unfairly discriminating against people!

I was scheduled to have an appointment to turn on my gas and I was told that if I miss my appointment I would be charge $25.00 for missing it. My schedule was from 8-12noon today. I called at 8am today and they confirmed that its going to be today. I waited until 11:30 am eventhough i slept at 3am because I had to work, I still waited because I dont want to get charge. I called again and they said the person is going to be there. Around 12:10 the guy never appear then I called again, they said its going to be for tomorrow. Wow! this people doesnt care at all!!! JUst because they monopolize the business they think they can do everything they can!!! Liars!!! Poor customer service!!! They argue with their customer and doesnt want to deal with the complaints!

Unfairly discriminating against people!

I HAVE PAID MY BILL AND GOT ASSISTANCE FROM THE SOCIAL SERVICE AND THEY STILL WANTT TURN MY LIGHTS ON EVERYTHING IS PAID AND I CALL TRYIN TO GET SERVICE CUT BACK ON THEY GIVIING ME THE RUN AROUND I DONT NO WANT TO DO ANYMORE I NEED MY LIGHTS ITS REAL COLD AND I SLEEPIN HOUSE FROM HOUSE...I JUST WANNA GO HOME BUT TECO WANT CUT MY LIGHTS ON AND THEY GOT 981.00 MY BILL IS PAID BUT STILL NO LIGHHTS...SOMEONE HELP ME NEED HELPIM HOMELESS OUT HERE CAUSE OF TECO...

Unfairly discriminating against people!

Ummm How it works is: you agree to pay for the service and they give it to you. If you don't pay, you don't get it. Fairly easy concept. Try paying your bills.

Unfairly discriminating against people!

over the summer my bill went up and I was in a tight spot, I was allowed to get behind and as long as I paid the most current month I was not shut off. I missed the payment of the 3rd month by one day and the sent me a final notice for the full month's I was behind including the most recent month. I called and they told me that they could not take anything but the 600+ dollars and I would be disconnected if payment was not made. They shut my power off, I paid the 600.+ owed (3 month's). Teco came back out and reconnected my power and charged me a 50. fee that was added to my future bill. So I spent every penny I had and then some to pay the full amount, so I think I am out of the woods but I receive a final notice in the mail a week and a half later for a bill I had not received yet! AT THIS POINT I AM CURRENT AND HAVE NOT RECEIVED A REGULAR BILL IN THE MAIL? I called and they stated that that the final notice had to be paid or I would be disco'd again and I explained that I had just paid 600' (3months) a week ago and this is 1 month bill that I have not even received in the mail yet? They offered no explanation other that if I do not pay it I will be disco'd. By the way the cool weather had kicked in and I had been turning my water heater off when not using so my bill had came down from the normal 250.ish to 70. dollars...so they allowed me to keep my power on with no disconnect for over a year being basically 3 month's behind but now they are going to shut me off for 70. that isn't even due yet and keep in mind the previous year the asked for a 600. deposit out of the blue after having the same account at the same address for over 19 years without interruption! Needless to say that I could not pay the bill after dishing out 600. the week before so it was disco'd again until I was paid 2 days later and I had it reconnected for another 50. reconnect fee! Now I wish this was the end but it's not! A week and a half later I get another final notice for the most current bill 78.$ but again have not received a regular bill in the mail yet . At this point the reconnect fee's are 100. and more than the bill thats should not even be due yet!!! Same deal...called they would not offer any assistance or explanation, They told me it was up to the tech that handles the disconnect on weather he gives me any further time (needed 3 days). I asked to talk to a manager regarding this up to the tech in the field policy and he confirmed that they can not give me any time on the final notice but it was at the the tech's discretion weather I was shut off or not. When the tech came out to disco me for the 3rd time in lest than 2 month's I went out and asked him if he could give me 3 days and they had a 600. deposit, that I have been a customer over 19 years at this address etc and he said it was not up to him. I explained what I was told and he got irate stating thats a lie and if someone told you that they will be fired and decided he would take the opportunist to belittle me over my one month bill that was not even due yet. I had enough and told him to just do what he came to do and get off my property at which time he stated I will cut you off from now on soon as I get the work order you will be 1st on my list. I told that the company he works for is a bunch of greedy thieves and You already do anyway so bye. 3 days later I paid the amount due and another 50. was tacked on for reconnect. A week and a half passed and there it is final notice and again still no regular bill(it comes a week after my final notice lol), This time i paid it 100. of reconnects +70 dollar current bill. I am hoping at this point that it is something in their computer system that sees that theirs a reconnect fee owed and automatically generates a final notice as soon as the tech reads my meter. I had my fingers crossed that I would not receive a final notice again in 2 weeks but I checked my mail today and guess what final notice for 115. no regular bill so I don't have a clue what my electric use for last month was or how they came to the final notice amount?! THIS GOES FAR BEYOND FAIR BUSINESS PRACTICES AND IS JUST GREEDY, RUTHLESS, HEARTLESS AND IS HARASSMENT OF INDIVIDUALS BY A MONOPOLY. I AM A SINGLE FATHER WHO HAS PAID TECO A TOTAL OF 1200. IN A 2 MONTH PERIOD AND HAVE PAYED MY BILLS TO THEM FOR 19 YEARS! THEY KNOW MY ELECTRIC USE WAS REDUCED BY MORE THAN HALF AND NOW THEY FIGURE THEY WILL JUST KEEP THEIR PROFITS UP BY STRONG ARMING PEOPLE TO GET THERE 50. RECONNECT FEE A MONTH WHENEVER POSSIBLE!