No back up support!

i have 360share membership for quite some years,
i don't succeed to get to the downloading page
after i completed all instructions successfully
please send detailed instructions
thank you
shmariahu bukspan

here is my subscription’s Billing information
Membership type:Lifetime Full & Unlimited Access with 25% OFF! for a total of 24.46 $ USD
Pro Version Upgrade - Movie Codec Pack for a total of 14.95 $ USD
NetSpyProtector Option - Protect yourself from malware for a total of 9.88 $ USD
Grand total: 49.29 $ USD
The charge will appear on your credit card as mydownloading.com
Membership information
Order ID #: 576620060305112105710
To login please use the email address used for signing up.
Username : [email protected]
Password : s511bukspan
To begin enjoying your memb! ership, please go to http://www.TheMusicsMembersArea.com/loginv2.asp
Note: You will find your additional upgrade software in our member's area under the 'bonus software' section.
Sincerely, Customer Support department

6/4/2012=Submit ticket
Message was submitted