Internet Down & Lousy Helpdesk

I went to submit for three telephone lines in Manjung, Perak at the TM Point last two weeks ago and was turn down two days after submission. Reason is, no more lines available accept we pay RM 2500 then only, we are able to get the telephone serviceable lines.
Can somebody tell me what is the real problem? This is real bad image to Telekom Malaysia. Hope somebody from Manjung Telekom
department look deeper into it or this issue might go to the ministry or somebody interested in this type of issue.