Toyota Egypt |
| Egypt |
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Consumer reviews about Toyota Egypt |
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Heba Asfour
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Feb 6, 2012
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Bad customer treatment
Dear Sirs,
I own a Toyota Yaris Car 2006 model and have been your customer eversince (i.e. from 2006). I had my alarm & automatic central lock systems installed by the accessories section existing at Abbasseya service center right after buying my car. However, each time I face a problem with my central lock or alarm system I suffer to get it fixed; as the front desk staff transfer me to such accessories section who do not show the least interest and after leaving the car for a whole day to receive its regular service, I discover that the problem I had reported to the accessories section had not been touched. Also, I complained several times on the phone and got promises of feeding me back on this issue and have received no response since 17/1/2012!!! Kindly take the necessary action & ensure to your accessories section in Abbasseya that, for the sake of high competition, what matters most to the customer is after-sale service & maintenance. Kindly feed me back on your outcome & I hope next time I would not encounter such negligence!!
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HamadaZaki1972
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May 31, 2016
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Gearbox of Toyota Corolla 2008
Dear Toyota senior management members,
I am Mohamed Zaki, writing this official complaint to express of my totally disappointment with dealing with Toyota maintenance for my car Toyota corolla model 2008 South Africa, since years I am suffering with this model which were provided to the clients with a manufacturing mistake in the gearbox, which was supposed to be replaced by new car (all countries in the whole replaced by new car for the deffectef Toyota modle 2008 except Egypt ) as it is not the clients' problem to deal with a deffected car has such an error affect the safety of their clients. But unfortunately nobody care from Toyota Egypt nor Toyota International to secure their reputation.
THE PROBLEM IS IN THE GEARBOX
We took it to Toyota New Cairo maintenance Center
and complained but engineers their told us that this model
is made in south Africa and we need to change some spare parties in the Gearbox and will work perfectly. But after fixing the spare parts the car started again to behave in a weird way as it will go to natural (N) in the middle of the road .
Again we went to New Cairo maintenance center and we were told that the software of the gearbox need to be restarted again. After repairing it has been repeated for 3 times.
After almost 2 years , Today 31.05.2016 the problem repeated again. But the new Cairo maintenance center refused to fix the regular problem as it is not a gearbox to take their responsibility off.
I am writting to complain to Toyota International as this is not we were promised (Toyota is safe to drive ????!!!!)
I am asking the support of whom may concern about the Toyota reputation to solve my problem.
Mohamed Zaki
+2 01009782853
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Sherif shaaban
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May 6, 2017
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Bad after sales
I own toyota corola 2015 with all maintenance done in toyota canters till 55000 km, my car is still in warranty period and I asked them to change the front light lentil due to manufacturing defects as they have many internal and external scratches which affect light length on the road but unfortunately they refused without giving resonable reason also during my last maintenance they lost my car key inside the center and they had to change the key contact and locking system of the car giving me new three keys for the car which defects my car as the code number is now changed from that in the main toyota center in japan. All this happend without even trying to say sorry for their behaviour and leaving me without a car for two days cause of their faults. It will be the last time for me to deal with toyota egypt
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