Travelation |
| United States |
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Consumer reviews about Travelation |
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Travelation is the worst
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Sep 19, 2012
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Bad Business Practices
I bought a ticket through Travelation. Had to cancel it and they told me that it was non-refundable (not posted on their website) and the credit would cost me $200. I asked for a manager and then they said it would cost me $100 plus fees to use the credit. Pretty much costing me the price of the ticket. A lot of what they said I couldn't understand because I was talking to INDIA!!!!!
I will never use this travel site again. When I told them it didn't say 'non refundable', they said I should have assumed it. Idiots! Bad business practices and poor customer service!
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mgallard
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Oct 16, 2012
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Travelation has questionable business practices
I purchased a ticket from Europe to Venezuela, the price was competitive, the company looked sort of reliable, the site worked fine and it confirmed the purchase... I then received a message stating they need additional information to "confirm" the rate and NOW I am informed I can't cancel the reservations (that is not confirmed... that is it is NOT purchased yet, lest I pay 150 dollars in cancellation fee)... I thought I had already had a confirmed purchase! Then I have to send a form filled out. Then you have to send your credit card and passport by fax... in color... that was the end for me. I called them, they offered a ticket 200 dollars above the original price, despite the travelation.com site displaying the same damn rate right there, online simultaneously.
I immediately called the credit card company to cancel the card, as I could no longer trust a "company" with such shoddy business practice, it all reeked of fraud.
I believe they just harvest prices from the competition, offer them on their site some 20-30 dollars cheaper, have a simple website that "sells" the tickets and offers a random confirmation code. They then tell you you have to pay to cancel the ticket and invent an excuse and drag things a bit so they can then change the price to reflect their "commission", which is around 10%. They convince you to pay the new "discount" price pay the ticket with their credit cards and send you the real purchase data after charging the ticket price they paid with the surcharge to YOUR credit card.
So what is Travelation in my opinion, an intermediary that uses the bait and switch method to charge you for nothing other than trouble, wasting your time and hassle. My recommendation, don't waste your time, don't offer yourself free stress, don't play around with your credit card information, avoid doing ANY business with Travelation, if not, you'll regret it, mark my words.
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