Travelbyjen.com |
| United States |
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Consumer reviews about Travelbyjen.com |
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Nutter10
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Dec 17, 2011
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Uncooperative
In May of 2010 we booked a trip through TBJ with Danielle Butera to Playa Del Carmen. Unfortunately we were turned down at the airport because the agent said my husband's pass port had been "altered" (accidentally laundered). Anyway, we immediately called Danielle and with her help we were able to get a voucher from the hotel for the exact same package and same with flights, to be used some time in the next 365 days. Danielle did not have to "save the day" for us as TBJ was not at fault for this disaster. But she was very accommodating, friendly and efficient. I would book with her again in a minute.
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Lolitalou
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Jan 13, 2012
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Uncooperative
I also booked a vacation with Rob Phillips and he was AWFUL !! He did not return calls, send confirmations and failed to get us competitive rates !!! I am shocked to know that he is the actual owner !!! I will not do business with TBJ again.
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jchristie08
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Jan 15, 2012
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Uncooperative
If you read the posts above, the owner is posting positive feedback, and acting like he was a customer.
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jchristie08
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Jan 15, 2012
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Uncooperative
The owner also contacted my boyfriend, and agreed to get a credit from the airline. The only way he would do this, was if I removed the negative postings I made about his company. This was completely unprofessional and once he realized that we would not remove the post, we never heard from him again. This company is happy to take your money, and understaffed and unwilling to provide any services once payment has been received. DO NOT DO BUSINESS WITH THIS ORGANIZATION!!
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Shannon Moherty
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Feb 15, 2012
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Uncooperative
Worst company I have ever worked with and yes Robert was the worst out of all the agents. Don't even waste your time with them-it will only lead to headaches, anxiety and fustration. They do not give you any details about your trip and expect you to trust them. They don't give you any detailed list of expenses and forget about refunds if something happens. They obviously don't care about being in business very long because their service is terrible!
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TDN86
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Feb 23, 2012
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Uncooperative
Wow! Almost booked a group trip to Jamaica with TBJ. I tried contacting them several times prior to booking the trip. I got No response. These reviews have been extremely helpful. I won't waste my time or money!
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NEISTER IN SACRAMENTO
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Mar 3, 2012
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Uncooperative
I agree...WOW!!! I was in the process of looking to book a large group for a destination birthday---Thank you all for taking the time to advise other travellers of your bad experiences!! Sorry about your nightmares. Denise
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brenda999
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Apr 8, 2012
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Uncooperative
oh no! i wanted to take the deal to Jamaica but now that I'm reading all these negative comments i am not so sure now :S
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