TravelbyJen |
| United States, New York |
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Consumer reviews about TravelbyJen |
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JackPM
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Mar 9, 2012
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DO NOT USE EVER
Having also dealt with Robert, I would like to express my frustration.
1. Robert, who do you think you are putting this client's FULL NAME on the internet? She did not reveal her identity, but you did. That is an extremely unprofessional violation of her privacy. Yes, she used your name because you are a travel agent and she is identifying you as someone she had a bad experience with. It is entirely inappropriate for you to "out" her in defending yourself.
2. 100 hours? Really? I find that hard to believe, Rob. I've dealt with you before and it's hard enough getting you to spend 10 minutes on a client.
3. Yes, there are some people who are difficult to please. And being a travel agent is a difficult job; you're going to deal with a lot of people who don't understand the industry at all and are unhappy with the way things go -- often when it's not your fault at all. But that doesn't excuse your flagrant exaggerations and snotty attitude. So what if you were out of the country? Your company is NOTORIOUS for "locking" clients into a specific agent. Over two years later, I had a similar problem as Candi. I booked with you, and you were impossible to reach. Other agents in your office said they were POWERLESS to help me. They wouldn't even provide INFORMATION.
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The Travel Defender
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Mar 9, 2012
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DO NOT USE EVER
I want to introduce myself and explain why I am sending you this message. My name is Chad Bruce I am a Protection Agent with The Travel Defender. I help people who have had issues with travel vendors get their issue resolved and put in to the lap of the right person, generally this would be the President/CEO of the travel vendor or the Guest Services Manager. Please feel free to visit our website at www.thetraveldefender.com or call us 24 hours a day for free at 1-855-4-HELP-70 . I look forward to helping you get this issue resolved.
We are also travel agents and find this to be very inconsiderate from the agents reply. This is very unprofessional and unethical.
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