trax nyc |
| United States, New York |
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Consumer reviews about trax nyc |
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Kargue
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Mar 28, 2012
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bad merchadise, not delivered, no refund!
My soon to be husband and I wanted something very specific for our wedding rings and I found TraxNYC online. I read ALL the complaint websites, including the TRAXNYCscam.com and decided in the end to still go with them, but go thru PayPal just in case something went wrong. Let's just say I was fully expecting the worst going in, and man was it quite the opposite! Whether by email or phone, Paul was ALWAYS corresponding with me and answering any and all questions of mine. The rings were done to PERFECTION and he even cut us a bit of a better deal than the list price on the website. The rings were custom made in just over a week, shipped with no problems to the house within days and came with appraisals and letters of guarantees. They turned out AMAZING and we could not be happier with the service and quality from TraxNYC. I am sure some people have had a bad experience here and there, but I can say with 100% honesty that our experience was nothing but perfection and we would highly recommend TraxNYC to anyone.
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sigh
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Jun 13, 2012
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bad merchandise, late delivery, fake reviews
I bought some stuff of tranxNYC, typical story: took ages to arrive, very poor quality, customer service non-existent. TranxNYC were not interested in reaching a solution and told me I could PAY to return the faulty goods.
So I went online to share my experiences, and found reams and reams of positive reviews, COPIED and PASTED from website to website. The same reviews on each website, different names, different cities. Each review made by a person who only posted once ever (positive about TranxNYC and never again). A lot of the reviews also had tags: “Scam, fraud, poor quality”, I can only assume this is to drown out the real negative reviews.
One website displayed a warning that 6 of the reviews were from the same computer. Another website indicated city, that 8 “online purchasers” resided within 3 miles of the TranxNYC shop.
Finally I would like to note that after posting my initial complaint I received slanderous, and down right offensive comments from one of these “positive TranxNYC reviewers” demanding that I take my review down.
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