Just my luck

I got turbo card. March 10 my wallet was taken i called the number on web siite told them about my card. Being stolen y
Promised it was going to be stoppedor blocked and they would
send a new one which ne ver came .then i was wondering weres my money. From taxes and my virus. That was when i saw my virus and tax money went on card the virus money was deposited on march 13 2021 3 days after i reported it stolen so i tried to call and have the card stopped so my 2800.00. Would not be spent i called everyday and was put on hold for 3 to 4 hours every time. And never get through to anyone. They finally blocked it march 29 2021. Said they Closed my account and blocked me from going. On the web site but i have 50 on the card. And they will not give it to me. I want my 2800.00.i still cant talk to anyone. Help me